Kirk Cosgrove
Robbins
Summary
Versatile and dynamic, with a proven track record at Historic Skagway Inn, I excel in facilities maintenance and customer relationship management. Leveraging skills in preventive maintenance and guest relations, I've significantly enhanced service quality and operational efficiency, achieving a notable increase in customer satisfaction. My approach combines innovative problem-solving with effective team mentoring to exceed employer expectations.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detailed groundskeeper cultivates and cares for grounds and landscaping surrounding properties or buildings. Physically fit and strong individual with outstanding physical stamina to handle work in both cold and hot weather. Deeply familiar with landscaping tools and equipment operations.
Solid background in managing housekeeping teams and ensuring highest standards of cleanliness. Expertise includes streamlining housekeeping processes and enhancing team efficiency. Demonstrated leadership in maintaining safe and organized environment while fostering teamwork and attention to detail.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Historic Skagway Inn
04.2017 - 08.2025
- Analyzed guest feedback to identify trends and proactively address areas for improvement.
- Coordinated purchasing activities to align with budgetary constraints.
- Streamlined inventory processes by assessing and replenishing supplies regularly.
- Implemented feedback system for guests to continuously improve housekeeping practices.
- Empowered staff through delegation of tasks to strengthen skills and confidence.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Evaluated employee performance and developed improvement plans.
Maintanence Man
Historic Skagway Inn
04.2017 - 08.2025
- Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
- Streamlined maintenance processes with thorough documentation and organization of work orders.
- Contributed to a safe working environment by maintaining up-to-date knowledge of OSHA regulations and industry best practices.
- Managed inventory of tools, materials, supplies effectively; reducing waste and costs associated with procurement.
- Prevented costly repairs by proactively identifying potential problems during routine inspections.
- Responded quickly to emergency repair requests, minimizing damage or disruption caused by unforeseen incidents.
- Safeguarded building security by maintaining door locks, access control systems, surveillance cameras, and alarm devices regularly.
- Performed minor electrical work on lighting fixtures, outlets, switches, and circuit breakers as needed for facility upkeep.
- Coordinated with vendors for timely delivery of parts and supplies needed for repairs or upgrades.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Replaced worn or broken parts on machines and equipment.
- Positively engaged with customers and maintained professional appearance as company representative.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Installed and maintained plumbing and HVAC systems.
Landscape Gardener
Historic Skagway Inn
04.2017 - 08.2025
- Utilized pruning techniques to promote healthy growth and improve plant appearance.
- Conducted soil tests to inform appropriate plant selection and care strategies.
- Created sustainable landscape designs, enhancing property aesthetics.
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Ensured healthy lawns using proper mowing techniques that promoted turfgrass vigor while minimizing pest issues.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Raised property values for clients by implementing attractive landscaping designs that enhanced curb appeal.
- Minimized weed proliferation in landscaped areas through vigilant monitoring, manual removal, or targeted herbicide applications as needed.
- Consistently met project deadlines through diligent planning, organization, and time management skills.
- Achieved optimal plant performance with appropriate pruning techniques customized to each species'' unique requirements.
- Revitalized dull or overgrown landscapes by conducting thorough evaluations and implementing appropriate rejuvenation strategies.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Cut trees and shrubs to shape and maintain landscape.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Assisted with irrigation system maintenance and repair.
- Inspected gardens for pests, weeds and diseases.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Mailroom Supervisor
Lynch and Kennedy
04.2017 - 08.2025
- Verified proper distribution of incoming mail to correct individuals and departments.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly.
- Monitored employee performance through regular evaluations, providing constructive feedback for improvement.
- Oversaw maintenance of mailroom equipment such as postage meters, scales, and automated sorters to minimize downtime due to malfunctions.
- Established strong working relationships with courier services providers to ensure reliable and efficient delivery of packages.
- Streamlined mailroom operations by implementing efficient sorting and distribution processes.
- Coordinated with shipping vendors to secure competitive rates, resulting in cost savings for the company.
- Maintained a clean and organized workspace, promoting efficiency and safety among staff members.
- Handled customer inquiries regarding package status or delivery issues, providing prompt resolutions to maintain satisfaction levels.
- Implemented inventory control measures to maintain adequate supply levels for packaging materials and postage.
- Implemented tracking system for internal deliveries, improving accountability and reducing lost items within the organization.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Labeled, weighed and processed mail and packages for efficient distribution.
Education
Pre Veterinarian Medicine
Iowa State University
Ames, IA05-1985
High School Diploma -
Washington High School
Vinton, IA08-1980
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Workload prioritization
- Customer relationship management
- Quality improvements
- Quality assurance controls
- Supply inventory management
- Employee evaluations
- Performance evaluation
- Quality assurance
- Maintenance coordination
- Room inspection
- Safety protocols
- Problem-solving
- Facilities maintenance
- Creative thinking
- Decision-making
- Complaints handling
- Preventive Maintenance
- Equipment maintenance
Timeline
Housekeeping Supervisor
Historic Skagway Inn
04.2017 - 08.2025
Maintanence Man
Historic Skagway Inn
04.2017 - 08.2025
Landscape Gardener
Historic Skagway Inn
04.2017 - 08.2025
Mailroom Supervisor
Lynch and Kennedy
04.2017 - 08.2025
Pre Veterinarian Medicine
Iowa State University
High School Diploma -
Washington High School
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