Kirsten Bocock
Erwin
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
9
9
years of professional experience
Work History
Teller
Trupoint Bank
02.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
CAP 2 Associate
Walmart
03.2018 - 12.2022
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
Crew Member
Pal's Sudden Service
10.2015 - 09.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
Education
High School Diploma -
Hampton High School
Hampton, TN05-2017
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Heavy lifting
- Loading and unloading
- Stress tolerance
- Product rotation
- Multitasking and organization
- Cleaning and sanitizing
- Safe food handling
Timeline
Teller
Trupoint Bank
02.2023 - Current
CAP 2 Associate
Walmart
03.2018 - 12.2022
Crew Member
Pal's Sudden Service
10.2015 - 09.2019
High School Diploma -
Hampton High School
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