
Dynamic and results-driven professional with a strong background in hospitality, having excelled as a Manager at The Alley Sports Bar & Grill. Proven expertise in team leadership and customer service, ensuring compliance with health and safety standards while enhancing guest satisfaction. Skilled in inventory management and staff training, driving operational success.
Maintained cleanliness and presentation of guest rooms and common areas according to Hilton brand standards. Changed linens, replenished guest supplies, and ensured rooms were fully prepared for incoming guests. Identified and reported maintenance concerns and safety hazards.
Provided friendly and responsive service to guests while maintaining a high level of professionalism.
Followed sanitation, safety, and quality-control procedures to ensure guest satisfaction.
Experienced Sports Bar & Grill Manager with proven success in leading restaurant operations, supervising staff, delivering exceptional customer service, managing inventory and budgets, and ensuring compliance with food safety and alcohol service regulations. Skilled in team leadership, conflict resolution, event coordination, and driving sales growth while maintaining a positive guest experience.