Kirthana Dharmanathan

• Led professional development sessions for fellow counselors on best practices in academic advising and student support services.
• Counsel students and help them to understand the selling points of Canada and UK
• Help students in various aspects of the application process starting
  from college shortlisting, application process and VISA filings
• Help students to prepare top notch VISA SOP for Canada
• Continuous follow ups with prospective students and convert them into applicants
• Have written 5 articles for IDP website about study abroad options and course options
• Present seminar to schools and colleges about study abroad options
• Implemented data-driven approaches to tailor counseling services based on individual needs and trends within the student population.
• Organized college fairs and coordinated campus visits for prospective students, strengthening enrollment numbers.
• Educated students on college admissions process and scholarship requirements.

• Monitored application process for 450+ students applying to MBA programs abroad

• Created application documents for 50 top MBA programs

• Created interview guides for B schools region wise

• Onboarded 20+ alums from top B schools to assist students in drafting B school essays

• Coordinating with external stakeholders on a daily basis

• Planned and scheduled mock interviews for students with B schools alum

• Calculated monthly revenue share for each mentors

• Reviewed and redesigned the process for better assessment of students

• Collected 150+ testimonials from students who have received admits

• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Identified issues, analyzed information and provided solutions to problems.

• Conducted research, gathered information from multiple sources and presented results.

• Increased customer satisfaction by resolving service issues.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Supervised work of contracted employees to keep on task for timely completion.

• Used coordination and planning skills to achieve results according to schedule.

• Worked with customers to understand requirements and provide exceptional service.

• Developed team communications and coordinated information to the customers.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Supervised around 300-400 customers for a duration of 6 months in providing excellent customer service to callers requiring assistance for applications and quality issues.

• Worked with supporting teams to resolve problems, improve operations and provide exceptional customer service.

• Guided students in applying to foreign universities

• Conducted mock VISA for USA and training students to equip them during the VISA interview

• Counseled students to choose the best course and country as per their profile

• Guided students to shortlist the universities and prepare the required documents for the applications

• Trained a team of 2 juniors about abroad education