Kishore A M
IT Support
Salem
Summary
Detail-oriented IT Support Engineer with strong skills in remote desktop support, network troubleshooting, and hardware troubleshooting. Committed to ensuring minimal downtime and enhancing user satisfaction through effective technical solutions.
Overview
2027
2027
years of professional experience
Work History
IT Support Engineer
ARR IT Solution
2024 - Current
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Diagnosed and resolved network connectivity problems, enhancing system performance and user satisfaction.
- Collaborated with team members to document troubleshooting procedures, improving knowledge base resources.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Conducted routine system maintenance checks, identifying potential issues before they escalated into critical failures.
Education
Bachelor of Engineering - Engineering
Mahendra Engineering College
Namakkal, India 04.2001 -
Skills
Remote desktop support
Network troubleshooting
Help desk support
IT asset management
Data backup and recovery
Hardware troubleshooting
Software diagnosis
Timeline
Bachelor of Engineering - Engineering
Mahendra Engineering College
04.2001 -
IT Support Engineer
ARR IT Solution
2024 - Current