Experienced Operations, Sales, and Customer Service Manager with a strong focus on fine Italian jewelry, Leather goods, branded Swiss watches, and diamonds. Proven track record of delivering high-caliber presentations, negotiating effectively, and closing deals across various operational areas including strategic and tactical business planning, customer service, and inventory management. Committed to surpassing company sales goals by leveraging financial and marketing education to make informed purchasing and merchandising decisions. Known for a forward-thinking approach in addressing concerns, optimizing policies, and engaging with customers to foster loyalty and drive sales.
Customer Service Management
Employee Training
Store Merchandising
Team Development
Store operations
Cash Management
Retail Inventory Management
Shift Scheduling
Maximizing profitability