Summary
Overview
Work History
Education
Skills
Timeline
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Kithara Andrews

Altamont

Summary

Dynamic Bank Branch Manager with a proven track record at Regions Bank, excelling in client relationship management and regulatory compliance. Skilled in coaching and mentoring teams, I successfully enhanced customer satisfaction and drove business growth through strategic outreach initiatives. Committed to fostering a high-performance culture while ensuring adherence to banking regulations.

Overview

7
7
years of professional experience

Work History

Bank Branch Manager

Regions Bank
Cleveland
04.2024 - Current
  • Provided support to bank personnel in resolving customer inquiries.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Grew business banking relationships through proactive outreach.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Maintained confidentiality of all banking records and transactions.
  • Organized training sessions for new employees on proper banking procedures and regulations.
  • Ensured compliance with banking regulations and internal procedures.

Branch Team Lead

Regions Bank
Cleveland
06.2018 - 04.2024
  • Monitored employee productivity and provided feedback on areas of improvement.
  • Ensured compliance with banking regulations, policies, and procedures.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Provided guidance to other team members in resolving complex customer inquiries.
  • Prepared bank deposits, general ledger postings and statements.
  • Facilitated the onboarding of new team members, ensuring they understood their roles and responsibilities.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Supported front line staff during peak hours when needed.
  • Maintained positive relationships with customers by providing exceptional service.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.

Education

High School Diploma -

Palm Beach Lakes High School
West Palm Beach
05-1995

Skills

  • Customer service
  • Regulatory compliance
  • Employee training
  • Risk assessment
  • Team building
  • Client relationship management
  • Performance monitoring
  • Coaching and mentoring
  • Team management

Timeline

Bank Branch Manager

Regions Bank
04.2024 - Current

Branch Team Lead

Regions Bank
06.2018 - 04.2024

High School Diploma -

Palm Beach Lakes High School

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Kithara Andrews