Kiya Sanders
Cleveland
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
1
1
year of professional experience
Work History
Sales Associate
Walmart
11.2024 - 08.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to promote sales and improve inventory management.
- Conducted regular stock checks to ensure product availability and minimize shortages.
- Resolved customer complaints promptly, reinforcing positive brand perception and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Overnight Associate
RaceTrac
08.2024 - 02.2025
- Maintained cleanliness and organization of store environment for optimal customer experience.
- Assisted customers with inquiries and transactions, ensuring efficient service delivery.
- Operated cash register accurately and processed various payment methods effectively.
- Stocked shelves and organized inventory to enhance product availability for customers.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Maintained neat, organized stockroom free of hazards.
Assistant Cashier
Costco
04.2024 - 07.2024
- Processed transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Managed cash drawer, maintaining accuracy in cash handling procedures.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Handled customer returns and exchanges in accordance with company policies.
- Maintained a clean and organized workspace, contributing to a professional store environment and positive customer experience.
- Developed strong multitasking skills by simultaneously managing multiple customers'' requests while maintaining accuracy in cash handling.
- Met customer needs through polite, friendly and attentive service.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
Education
High School Diploma -
Cleveland High School
Cleveland High School, 850 Raider Dr05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Outgoing personality
- Cash handling
- Money handling
- Cash register operation
- Verbal and written communication
- Friendly and outgoing
Languages
English
Native or Bilingual
Timeline
Sales Associate
Walmart
11.2024 - 08.2025
Overnight Associate
RaceTrac
08.2024 - 02.2025
Assistant Cashier
Costco
04.2024 - 07.2024
High School Diploma -
Cleveland High School