Ko Inthavong
Columbia
Summary
Dynamic Data Center Technician with proven expertise at Flexential in optimizing operations and enhancing client satisfaction. Knowledgeable in computer hardware troubleshooting and effective multitasking, I successfully reduced incident response times and improved service delivery. Committed to maintaining high standards in data center performance and fostering a positive team environment.
Professional technician with strong technical skills and focus on data center operations. Adept at troubleshooting hardware and software issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.
Overview
7
7
years of professional experience
Work History
Data Center Technician
Flexential
12.2021 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Dressed and labeled cables for easy identification and traceability.
- Identified and reported problem devices and replaced defective parts.
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Entered device locations and cable connections into database.
- Implemented effective monitoring tools that proactively alerted technicians of potential issues within the data center infrastructure.
- Maintained accurate inventory records for all data center equipment, facilitating efficient resource allocation and procurement decisions.
- Reduced incident response times, coordinating effectively with IT support teams during critical outages.
- Coordinated with vendors to ensure timely delivery and installation of data center equipment, avoiding project delays.
Technician
Mr. B's Air Duct Cleaning
04.2018 - 06.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Communicate with customers about procedures involved with service associated with duct cleaning.
- Answer any questions and concerns customers may have with air duct cleaning methods.
Customer Service Representative
Farm Bureau Insurance of Tennessee
02.2018 - 07.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Answer high volume incoming call addressing concerns and question with customers and team members.
- Use company provide training materials to answer customer's inquiries.
Education
Marshall County High School
Lewisburg, TN05-2001
Certification - Data Entry
Tennessee Technology Center of Nashville
Nashville, TN04-2002
Associate of Applied Science - Business Administration And Management
Columbia State Community College
Columbia, TN03-2016
Skills
- Data center operations
- Computer hardware troubleshooting
- Maintenance and repairs
- IT support
- Security management
- Multitasking
- Troubleshooting skills
- Time management abilities
Timeline
Data Center Technician
Flexential
12.2021 - Current
Technician
Mr. B's Air Duct Cleaning
04.2018 - 06.2021
Customer Service Representative
Farm Bureau Insurance of Tennessee
02.2018 - 07.2018
Marshall County High School
Certification - Data Entry
Tennessee Technology Center of Nashville
Associate of Applied Science - Business Administration And Management
Columbia State Community College
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