Kobe Maddox
Dyersburg
Summary
Detail-oriented professional with expertise in quality control and attention to detail, supported by experience in machine operation and customer service. Proven ability to maintain safe environments and train team members effectively. Technologically proficient in beta testing and beginner level Software Development, in which it has prepared me to leverage my skills and experience to contribute to a new team in a dynamic role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Saw Machine Operator
Tyson Foods Incorporated
04.2024 - Current
- Operated and maintained saw machines to cut various materials according to specifications
- Adjusted machine settings such as speed, feed rate, and blade tension based on material type and thickness
- Monitored machine operation to detect any issues or malfunctions, promptly troubleshooting and resolving problems
- Performed regular maintenance tasks including cleaning, lubricating, and replacing worn-out parts
- Maintained a safe working environment by following all safety protocols and wearing appropriate protective equipment
- Collaborated with team members to prioritize work orders and meet production targets
- Inspected finished cuts for quality assurance, making adjustments as necessary to achieve desired results
- Recorded production data such as quantities produced, scrap rates, and downtime in logs or computer systems
- Trained new employees on operating procedures and safety guidelines related to saw machines
- Troubleshot minor mechanical issues during operation without interrupting workflow
Wal-Mart Associate
Walmart
09.2020 - 01.2024
- Shipping and Receiving Clerk for loading dock.
- Maintained exceptional customer service assisting the customers with their needs throughout the store.
- Assisted store manager with other assigned task in an expedited manner.
- Responsible for the inventory of the overstock within the warehouse.
- Developed strong customer service skills through daily interactions with customers.
- Trained new employees on basic customer service techniques and procedures.
Fraud Analyst
CBE Companies
02.2019 - 08.2022
- Received inbound calls from clients. Implemented a process during the call, which allowed team members to safely access customers accounts using a verified method that would protect personal information.
- Listened attentively to customers complaints and concerns to properly handle any situation while showing empathy.
- Actively listened in on inbound calls and outbound call that were receive by employees to effectively apply training parameters that would allow them to succeed in handling escalations.
- Reviewed and analyzed customer accounts for fraud risk and suspicious activities.
- Utilized various software programs such as database query tools, spreadsheets, and statistical analysis software to analyze data effectively.
Molding Operator
LASCO Fittings, Inc
08.2019 - 12.2021
- Verified that all molder machines were adequately calibrated and that mold checks were of quality before being inspected.
- All quality checks were performed before any material was shipped from location.
- Worked closely with engineering staff on prototype designs prior to finalizing a project.
- Maintained accurate records of production data including cycle times, scrap rates, and part counts.
Education
College Degree - Music Education
Jackson State University
01.2022
Skills
- Quality control
- Classroom Management
- Account management
- Packaging
- Public Speaking
- Music therapy
- Mentoring
- Direct sales
- Writing Skills
- Attention to detail
- Teaching
- Load & Unload
- B2B sales
- Warehouse Experience
Certification
Driver's License, 07/01/24, 07/31/32
Timeline
Saw Machine Operator
Tyson Foods Incorporated
04.2024 - Current
Wal-Mart Associate
Walmart
09.2020 - 01.2024
Molding Operator
LASCO Fittings, Inc
08.2019 - 12.2021
Fraud Analyst
CBE Companies
02.2019 - 08.2022
College Degree - Music Education
Jackson State University
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