Kobe Smith
Jasper
Summary
Dynamic customer service professional with experience at Lowe's, excelling in inventory control and team collaboration. Proven track record of enhancing customer satisfaction and store appearance while training new associates. Skilled in problem resolution and data evaluation, consistently ensuring compliance with safety standards and improving shopping experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Lowe's
01.2023 - Current
- Maintained organized merchandise displays to improve shopping experience.
- Collaborated with team members to resolve customer issues promptly.
- Trained new associates on customer service protocols and store policies.
- Managed inventory levels by restocking shelves and conducting audits.
- Ensured compliance with safety standards while assisting customers throughout the store.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Front End Associate
Walmart
Jasper, TN
04.2021 - 01.2023
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
Education
Associate of Applied Science -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZHigh School Diploma -
North Jackson High School
Stevenson, AL06.2020
Skills
- Inventory control
- Retail marketing
- Computer skills
- Data entry
- Work prioritization
- Data evaluation
- Team collaboration
- Problem resolution
Timeline
Customer Service Associate
Lowe's
01.2023 - Current
Front End Associate
Walmart
04.2021 - 01.2023
Associate of Applied Science -
Maricopa Community Colleges, Rio Salado Community College
High School Diploma -
North Jackson High School