Kohry Miller
Mount Juliet
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
18
18
years of professional experience
Work History
Countermanager/ Account Executive
Clinique
06.2017 - 10.2025
- Perform daily maintenance tasks including stock work, re-merchandising, displays, price markdowns, merchandise transfers and cleaning.
- Communicate business opportunities that include line performance, stock levels and team motivation and recognition.
- Manage scheduling and execution of vendor events and promotions.
- Provide honest and confident feedback to customers and staff regarding products.
- Strong product knowledge of multiple fragrances and lines for Clinique and Macy’s/ Belk.
- Build lasting relationships with customers by contacting them to follow up on purchases, suggesting new products and inviting them to upcoming events.
- Greeting customers in a timely, professional and engaging manner.
- Opening new Macy’s/ Belk rewards cards to insure optimal customer relationships and recurring business.
Department Supervisor/ Acting Manager
Neiman Marcus
08.2013 - 07.2017
- Build and maintain strong vendor relationships to maximize business results.
- Creating schedules for staff to follow and execute according to the needs of the business.
- Set and achieve personal sales goals while supporting the sales and needs of the team.
- Consistently seek new trends and products to act as an expert for the customer.
- Work as a team player to ensure each customer receives the best service and experience possible.
- Build great relationships with customers and co-workers through stellar communication skills and follow through.
Visual Merchandising Manager
J. Crew
10.2010 - 07.2013
- Build and maintain strong relationships with multiple vendors while maintaining a large knowledge base of all products from every line.
- Setting up and executing the style of multiple displays and promotional items on a weekly basis.
- Building and maintaining relationships with customers who have a passion for the latest style and clothing trends from greeting them in the store and styles to checking in with them later and inviting them to exclusive events and promotions.
- Keeping a calm head when dealing with customer concerns.
- Setting up and achieving personal, vendor and company goals while supporting the goals of other departments.
- Strong product knowledge.
Prestige Manager/ Facial Expert
Ulta
Nashville
07.2007 - 10.2010
- Cultivated relationships with VIP clients to enhance loyalty and engagement.
- Developed tailored beauty consultations to meet individual customer needs.
- Managed inventory levels to ensure product availability for top-tier customers.
- Trained staff on luxury product knowledge and customer service excellence.
- Implemented promotional strategies to elevate brand awareness among prestige clientele.
- Coordinated exclusive events to showcase new products and engage loyal customers.
- Analyzed customer feedback to refine service offerings and improve satisfaction.
- Fostered teamwork among staff to create a cohesive in-store experience for clients.
- Collaborated with other departments to coordinate promotional activities related to prestige management.
- Researched best practices for delivering superior customer experiences through our company's elite offerings.
- Ensured compliance with relevant industry regulations when providing services under our company's prestigious brand name.
Education
B.S. - Hospitality Management
Johnson And Wales
Providence, RI07.2025
Aesthetics License - Aesthetics
AVEDA
Nashville, TN06.2007
High School Diploma -
Ringgold High School
Ringgold, GA05.2006
Skills
- Merchandising
- Product Demonstration
- Purchasing
- Vendor Management
- Sales Training
- Team Building
- Budget Administration
- Oversight
- Operations Analysis
- Inventory Planning
- Cost Reduction
- Shrink Avoidance
- Recruiting
- Staffing Initiatives
- Change Management
- Turnaround Management
- Product knowledge
- Event coordination
- Relationship management
- Visual merchandising
- Business communication
- Merchandise display
- Sales strategy
- Hospitality and accommodation
- Event planning
Languages
Korean
Limited
Japanese
Limited
English
Full Professional
French
Professional
Timeline
Countermanager/ Account Executive
Clinique
06.2017 - 10.2025
Department Supervisor/ Acting Manager
Neiman Marcus
08.2013 - 07.2017
Visual Merchandising Manager
J. Crew
10.2010 - 07.2013
Prestige Manager/ Facial Expert
Ulta
07.2007 - 10.2010
B.S. - Hospitality Management
Johnson And Wales
Aesthetics License - Aesthetics
AVEDA
High School Diploma -
Ringgold High School