Pursuing relevant courses, workshops, or conferences to enhance skills in social media strategy or digital marketing, demonstrating a commitment to continuous learning and professional growth within the field
Kokila KR
Social Media Strategist
Gobichettipalayam
Summary
Experienced Process Executive transitioning into the field of Social Media Strategy. Demonstrated ability to manage global customer services and resolve issues efficiently. Eager to leverage adaptable skills and passion for digital marketing in a remote role.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Process Executive
TATA Communications Transformational Services Ltd
06.2012 - 01.2016
- Global Customer Service Management:Provisioned Metro Ethernet Services through an MPLS cloud for global customers.
Managed customer routers according to design specifications, including static configuration, and implementing routing protocols (EIGRP, OSPF, BGP). - Network Redundancy and Validation:Ensured network redundancy using HSRP and GLBP.
Validated, assessed, and assured L2/L3 services. - Service Configuration and SLA Compliance:Configured services between Provider Edge Routers (PE) and Customer Premises Equipment (CPE) within target timelines to meet Service Level Agreements (SLAs).
- Escalation Handling and Coordination:Addressed network-related escalations, coordinating with technical consultants, customers, and network teams.
Prepared and presented weekly and monthly escalation reports. - Change Management and Migration:Executed customer service change requests and conducted migration activities during planned outages.
- Inventory Management:Managed inventories using tools such as Cramer, Clarify, and PUTTY.
- Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
KGISL Institute of Technology
Coimbatore, India 04.2008 - 04.2012
Skills
Content Creation
Social Media Strategy
Analytics and Reporting
Community Management
Lead Generation
Generating Brand Awareness
Platform Management
Cold emailing
Quality Assurance
Customer Service
Relationship Building
Excellent Multitasking
Accomplishments
- Received Hi-Fi Excellence incentive for quick analysis and assisting engineers with configurations.
- Appreciation emails from Clients & Managers for proactive excellence.
- Received BRAVO award for consistent productivity and maintaining 100% quality.
Certification
CCNA (Cisco Certified Network Associate) CISCO Certification ID: CSCO12225014
Interests
Timeline
CCNA (Cisco Certified Network Associate) CISCO Certification ID: CSCO12225014
08-2012
Process Executive
TATA Communications Transformational Services Ltd
06.2012 - 01.2016
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
KGISL Institute of Technology
04.2008 - 04.2012