Kolby Harvey

• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
• Managed team of 40+ employees, delegated tasks and held each employee accountable for completing assignments.
• Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.

• Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.

Learned about roles of Assistant District Attorneys and roles within the office.

Observed trials and courtroom procedures.

Partnered and worked with various law enforcement agencies to learn about job experiences.

• Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
• Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
• Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
• Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.