Kornthearrie Chhim
Nashville
Overview
17
17
years of professional experience
Work History
Global Instructional Designer
Cke Restaurants
01.2024 - Current
- Developed e-learning content tailored to restaurant leaders' needs.
- Leveraged Articulate Storyline, Adobe, Canva, Powtoons to design interactive training materials.
- Enhanced performance by partnering with diverse teams.
- Developed educational resources that met specific learning outcomes.
- Enhanced material effectiveness based on received feedback.
Operations Supervisor
Accredo, an Express Scripts Company
12.2013 - Current
- Supervised department operating process and increase efficiency of workers
- Provided training to workers and upgrade to various technical skills
- Analyzed and identify all performance related issues and ensure appropriate steps to improve opportunities
- Administered all performance opportunities in department through efficient coaching and monitoring
- Prepared and maintain employee attendance records and provide feedbacks to employees
- Developed plans and supervise various departmental meetings and daily huddles
- Analyzed and ensure better result to fulfill all business requirements
- Prepared regular reports, perform audit on various operations and evaluate processes as per business requirements
- Prepared project updates within required timeframe and delegate individual tasks to all employees
- Provided support and join improvement based methods
- Analyzed all opportunities and recommend ways to improve efficiency
- Supervised effective compilation and collection of information and data
- Monitored all administrative functions as per requirement
- Ensured compliance with applicable laws and company policies
Technical Training Advisor
Curascript SD, a Cigna Company
06.2022 - 01.2024
- Collaborate with requestors to analyze, understand, and identify training needs and gaps for training requests
- Attend daily meetings with leadership and the external consulting team to ensure project tasks are completed
- Provide document control support in updating and maintaining Center of Excellence work instructions
- Aid in conversion of work instruction document and version numbers for transition into SAP system environment
- Develop and create e-learning modules using Storyline360, Rise or Vyond
- Create, record, and edit learning simulations using SAP Enable Now
- Manage and maintain SAP Enable Now to ensure the tool is functioning properly for all authors
- Test e-learning modules in SAP Success Factors LMS QA environment prior to assigning in live environment to ensure that all courses met requirements to complete properly
- Upload and assign approved e-learning courses and training materials in SAP Success Factors LMS
- Follow style guides and standards for technical writing
- Follow style guides and standards in instructional design using the ADDIE model
- Publish SCORM files from Storyline, Storyline360, SAP Enable Now and Rise for upload into the LMS
- Prepare weekly LMS completion reports for leadership and external consulting team
- Attend LMS Admin Monthly meetings to stay up to date on work processes and remain compliant with LMS guidelines
- Perform LMS admin duties for Curascript which includes assigning courses, uploading, inactivating/activating courses and/or archiving, generating completion reports, or any LMS issues that may arise
- Manage and organize project expectations on all assigned requires for the SAP system transition in SAP S-4 Hana200,300, and500 system environments
- Research content for e-learnings by reviewing approved test scripts, Business Process Procedure and Functional Design Documents for SAP S-4 Hana and extract content to build course outlines, storyboards and e-learning courses and/or simulations
- Facilitate training classes virtually as needed to support business needs and requests for internal teams
- Perform quality peer reviews on e-learning courses
- Complete biennial review processes for Center of Excellence work instructions which includes a review and update by document owners
- Utilize Wrike for entering, updating and organizing work tasks
- Perform Knowledge Xchange admin duties which include creating, updating and maintain Center of Excellence work instructions per business needs
- Navigate training demos
- Travel to headquarters and/or worksites to provide support during trainings and/or attend training sessions
- Virtual WFH
Training Consultant
Accredo, an Express Scripts Company
02.2018 - 01.2022
- Create and develop e-learning modules for various business areas
- Project management
- Create and distribute communications for drug launches, system updates
- Provide support to Contact Center and Fulfillment business areas
- Build and maintain relationships with Therapeutic Resource Teams and requestors
- Align training curriculum for Fulfillment business areas to create alignment, organization and DSG- make updates as requested from various business areas
- Create animated infographics for business areas as requested/needed
- Create release notes, communications, updates to Standard Operating Procedures (SOPs) and Job Aids using Madcape Flare
- Use Vyond, Madcap Flare, Storyline2, Storyline360
- Analyze and ensure better results to fulfill all business requirements
- Create assessment questions/games for Transfo
- Prepare project updates and task status to discuss in weekly team meeting
- Enter case study requests in Affinium for CRP panel to review and approve
- Send communications and case studies to designated SMEs for review and approval
- Provide support and collaboration for team projects
- Analyze all opportunities and recommend ways to improve efficiency
- Perform administrative functions as per requirement
- Ensure compliance with applicable laws and company policies for case studies and communication requests
- Develop training modules and communications for pharmacy teams
- Facilitate meetings as necessary with requestors related to
Senior Creative Technical Writer
Accredo, an Express Scripts Company
02.2016 - 01.2018
- Developed global communications, case studies, and patient impact stories for internal and external clients
- Communication liaison for Creative Technical Writing Team
- Data mined in RxHome system for potential case studies/patient success stories
- Compiled retrieved data to develop case studies/patient impact stories
- Built and maintained relationships with Therapeutic Resource Teams and requestors
- Proactively seek patient success stories from pharmacy and contact center areas
- Developed and distributed global communications including urgent alerts via email to impacted pharmacy areas
- Developed, analyzed, and continued to improve plans for communicating with requestors
- Analyzed and ensure better results to fulfill all business requirements
- Created assessment questions/games for Transformation training
- Prepared project updates and task status to discuss in weekly team meeting
- Entered case study requests in Affinium for CRP panel to review and approve
- Sent communications and case studies to designated SMEs for review and approval
- Provided support and collaboration for team projects
- Analyzed all opportunities and recommend ways to improve efficiency
- Performed administrative functions as per requirement
- Ensured compliance with applicable laws and company policies for case studies and communication requests
- Developed training modules and communications for pharmacy teams
Senior Business Analyst
Accredo, an Express Scripts Company
06.2015 - 02.2016
- Primary point of contact for managing system resolution process including: triaged system issues reported by assigned client(s) to fully understand the issue and the business impact; partner with Account Management to determine appropriate priority; partner with specific IT areas to provide direction and/or oversee corrective action
- Provided periodic status reporting along with root cause and impact assessments as required
- Developed and utilized technical skills to create files/reports and perform data analysis required to solve data issues
- Facilitated delivery of small IT projects on behalf of assigned client(s) and assist others in gathering and documenting requirements for large/complex IT projects
- Participated on global ESI IT related projects and process improvement activities as needed
- Developed and created GoAnimate infographics for distribution to Contact Center
- Facilitated training sessions for Contact Center as needed for system updates/changes
- Updated and create Job Aids for contact center as needed
- Created and update Standard Operating Procedure documents for contact center as needed
Certified Pharmacy Technician
Accredo, an Express Scripts Company - Front-end Operations
02.2009 - 12.2013
- Researched necessary information for resolution of prescriptions
- Accurately resolved issues on calls under expected handle time
- Constructed outbound calls as necessary to doctor offices and patients for varying issues
- Processed and entered new prescriptions into system
- Processed and researched urgent/escalated orders as necessary within allotted turnaround time of two hours
- Faxed as necessary to doctor office’s for clarifications on prescription orders
- Assisted pharmacists as necessary with processing of prescription orders
- Cross trained in multiple work areas which included intake of verbal prescriptions, Doctor Call Clarifications, Escalated/Urgent, Restarts/Reworks, and Prior Authorization
Career Center Director
National College of Business and Technology
06.2008 - 01.2009
- Assisted student body in job and career development which include: resume building, interview skills, career preparation and placement
- Worked under direct supervision of Campus Director
- Created and planned events that would engage students to utilize the Career Center Services
- Coordinated career focus events such as Campus Job Fairs having10-15 companies present; Dress for Success Fashion Show that exemplified and showcased “What To and What Not to Wear to Interviews”; and Exam Prep Week that provided students with the essential “Brain Foods” that assist in succeeding on Exam Week
- Established and maintained relationship with Dress for Success of Memphis by volunteering in Career Center on a weekly basis
- Exposed clients to educational opportunities with the college through motivational speaking and presentations
- Worked alongside Community Resource Coordinator to build and maintain educational/career placement relationships with the area’s surrounding businesses
- Counseled students as necessary with job development and job placement
- Constructed a weekly career center bulletin for student body that included but limited to current job openings, interview tips, insightful resume information, and motivational quote of the week
- Filed, faxed, copied, and perform other office duties as necessary
Education
Bachelor of Arts - Communication
The University of Memphis
Memphis, TN12.2007
Associate of Arts - undefined
Southwest TN Community College
Memphis, TN12.2004
Skills
- Storyline2
- Storyline360
- Review360
- Rise
- Vyond
- Powtoons
- Canva
- Adobe Premiere Pro
- Piktochart
- Wrike
- SAP Enable Now
- Madcap Flare
- Cornerstone Learning Management System (LMS) Stage and Production environments
- Success Factors Learning Management System (LMS) Stage and Production environments
- Adobe Captivate
- SAP S-4 Hana
Timeline
Global Instructional Designer
Cke Restaurants
01.2024 - Current
Technical Training Advisor
Curascript SD, a Cigna Company
06.2022 - 01.2024
Training Consultant
Accredo, an Express Scripts Company
02.2018 - 01.2022
Senior Creative Technical Writer
Accredo, an Express Scripts Company
02.2016 - 01.2018
Senior Business Analyst
Accredo, an Express Scripts Company
06.2015 - 02.2016
Operations Supervisor
Accredo, an Express Scripts Company
12.2013 - Current
Certified Pharmacy Technician
Accredo, an Express Scripts Company - Front-end Operations
02.2009 - 12.2013
Career Center Director
National College of Business and Technology
06.2008 - 01.2009
Bachelor of Arts - Communication
The University of Memphis
Associate of Arts - undefined
Southwest TN Community College
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