Kourtnie Donnell
Hermitage
Summary
Dynamic Customer Service Representative with proven expertise at Team Health in technical troubleshooting and patient communication. Successfully resolved complex issues, ensuring compliance with HIPAA guidelines while maintaining meticulous data entry accuracy. Recognized for exceptional time management and attention to detail, enhancing patient satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Team Health
Orlando
01.2020 - 05.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Responded to patient inquiries via phone or email in a timely manner.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Ensured that all HIPAA guidelines were followed while handling confidential information.
Education
Saint Cloud
Kissimmee, FLSkills
- Technical troubleshooting
- Data entry accuracy
- Appointment scheduling
- Medical record transcription
- HIPAA compliance
- Patient communication
- Time management
- Attention to detail
- Self motivation
Education and Training
other
Timeline
Customer Service Representative
Team Health
01.2020 - 05.2025
Saint Cloud