Summary
Overview
Work History
Education
Skills
Personal Attributes
Accomplishments
Certification
Timeline
Generic

Kowsalya M

Key Account Manager
Chennai

Summary

Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Key Account Manager

IndusInd Bank
Chennai
06.2024 - Current
  • Sells deposit accounts, credit cards, personal loans, and other consumer banking products.
  • Provides financial solutions to individuals, including investments, insurance, and retirement planning.
  • Offers financial products and services to businesses, such as cash management, loans, and credit lines.
  • Provides investment and wealth management services to high-net-worth individuals.
  • Originates and sells mortgage loans to customers.
  • Offers investment and insurance products to customers.
  • Sells insurance products, such as life insurance, disability insurance, and long-term care insurance.
  • Sells investment products, such as mutual funds, stocks, and bonds.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.

Service Delivery Manager

IndusInd Bank
Chennai
10.2022 - 06.2024
  • Opening, maintaining, and closing customer accounts
  • Handling deposits, withdrawals, transfers, and payments.
  • Managing payment networks, such as credit cards, debit cards, and online payments.
  • Facilitating the exchange of funds between banks and financial institutions.
  • Identifying and mitigating risks associated with lending, investments, and other bank activities.
  • Ensuring adherence to regulatory requirements and industry standards.
  • Providing support and assistance to customers through various channels (branch, phone, online).
  • Managing day-to-day activities at bank branches, including teller services and sales.
  • Supporting front-office activities through tasks like data entry, reconciliation, and reporting.
  • Maintaining and upgrading banking systems, software, and hardware.

Relationship Officer - Credit Card Sales

Axis Bank Limited
Chennai
11.2018 - 10.2022
  • Handing credit card to the walk-in customers i.e., Neo, my zone, Flipkart, Privilege, Vistara, Miles and more world, Miles and more world selected, Vistara
  • Clear credit card related queries raised by customers
  • Report month end closing to the manager
  • Sales the credit to customers through calls
  • Taking a reference by the customers
  • Standing outside of the ATM and pitching to the customer for product saving a/c
  • To call on data to the customer for pitching the product
  • Documents at all customers inquiries and comments thoroughly quickly
  • Opening S/B account for the NTB customers
  • I have updating CRM process EOD
  • I have checking eligibility for the existing customer in fees website
  • Export customer's details from official data base
  • Sales the add on card for the customer family
  • We are process through Customers fixed appointment, MSTP and BSTP.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.

Education

MBA - Finance And Marketing

Tagore Engineering College
Kelambakkam, India
06.2016 - 06.2018

B.Com - Accounting And Finance

Madurai Kamaraj University
Madurai, India
06.2013 - 01.2016

Skills

  • Task Prioritization

  • Analytical Thinking

  • Multitasking Abilities

  • Task Prioritization

Personal Attributes

  • Building relationships with customers
  • Identifying customer needs and offering suitable products
  • Meeting sales targets and revenue goals
  • Staying up-to-date with product knowledge and industry developments
  • Collaborating with other bank departments to provide comprehensive solutions
  • Providing excellent customer service and support

Accomplishments

IndusInd Bank

  • Received Revenue UP BBH Award for the Month February'24.
  • Received Best Performer Award in FD Value for the month of April'24
  • Received Best Performer Award in SIP for the month of April'24
  • Received Best Performer Award in HI for the month of April'24
  • Received Best Performer Award for the Quarter 1 FY'24
  • Received NTF super 6 Performer Award for the Month January'24
  • Received Award of Appreciation for the month of June'23
  • Received Award of Appreciation for the month of Sep'23

Axis Bank Ltd

  • Received Incentive Performer Award for the year 2018 (1st Place)
  • Received Employee Excellence Award for the year 2018 & 2019.
  • Received Top Performer Award for the Year 2018 (Pan India 1st Place)
  • Received Top Performer Award for the Year 2021 (Pan India 2nd Place)

Certification

Typewriting (English)

Timeline

Key Account Manager

IndusInd Bank
06.2024 - Current

Service Delivery Manager

IndusInd Bank
10.2022 - 06.2024

Relationship Officer - Credit Card Sales

Axis Bank Limited
11.2018 - 10.2022

MBA - Finance And Marketing

Tagore Engineering College
06.2016 - 06.2018

B.Com - Accounting And Finance

Madurai Kamaraj University
06.2013 - 01.2016
Typewriting (English)
03-2013

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Kowsalya MKey Account Manager