Kowsalya Suresh
Client Specialist
Chennai
Summary
Professional summary
Client Specialist with 5 years of experience in US Healthcare revenue cycle management. Specialized in both Physician billing and Hospital billing. Looking for an opportunity with a progressive organization where I can enhance my knowledge and contribute my beat for the growth of the organization and myself.
Specialization: Authorization, Denial Management, Eligibility and Benefits verification.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
2
2
Languages
Work History
Client Specialist
Access Healthcare
08.2023 - 07.2025
- Maintianing the daily audit and keeping it on D-1.
- Preparing the KPI and TNI and sharing it to the management regarding the progress of the team.
- Conducting refresher training based on the Error logs and reducing the number of repeated errors.
- Sharing the quality report to the team on weekly basis.
- Preparing CAPA for the escalations received from the client end.
- Effectively being a part of client calls and sharing inputs for the process improvement.
Senior Process Executive
Cognizant Technology Solutions
05.2022 - 06.2023
- Worked on Ar Specialist in denail management.
- Regarding Authorization, claims, Denials , Appeals, Benefits and Verification process.
- Being an active SME and taking care of the team in the absence of team lead.
- Responsible for Team’s- Allocation, Productivity, Quality, Delegate tasks.
- Taking up a Mentorship role and taking process specific training for the new joiners.
- Assisting the team in terms of resolving the high complex accounts and reaching out to the long hold payers.
Senior Associate
Enoah I Solution
08.2020 - 04.2022
- Managing High volume calls to/from onshore clients regarding the claim information that includes payments, Denials Appeals, Benefits and Verification process.
- Demonstrated a commitment to learning quickly and effectively applying knowledge.
- Demonstrated a commitment to supporting a productive, positive work environment.
- Responsible for outbound communications to customers regarding accounts.
- Established individual productivity and quality metrics to compliment corporate-specific metrics.
- Performed duties to resolve client Queries on claims, denials and tracking.
Education
Bachelor of Engineering - Computer Science Engineering
Jerusalem College of Engineering
Chennai, TNSkills
PROFESSIONAL SKILLS
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. I am also confident of my ability to work in a team.
Timeline
Client Specialist
Access Healthcare
08.2023 - 07.2025
Senior Process Executive
Cognizant Technology Solutions
05.2022 - 06.2023
Senior Associate
Enoah I Solution
08.2020 - 04.2022
Bachelor of Engineering - Computer Science Engineering
Jerusalem College of Engineering
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