Krashea Winters

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Responded to inquiries from callers seeking information.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.

This was a PRN position.

- Taking care of inbound/outbound calls regarding getting a Patient scheduled for in-home care with a physician.

- Verifying any demographic information that may/may not needs to be updated with their claim

- Scheduling, verifying insurances, co pays, deductibles that may also apply.

• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Attended monthly sales meetings and quarterly sales trainings.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.