Krashea W Winters
Nashville
Summary
Dedicated customer service specialist with a focus on active listening and conflict resolution. Experienced in maintaining Salesforce records and delivering exceptional service in fast-paced environments. Ready to contribute to team success through effective problem-solving and relationship-building.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Elevance Health
Nashville, TN - WFH
05.2024 - Current
- Managed high volumes of outbound calls to address customer inquiries and resolve issues effectively.
- Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Security Officer-PRN
Private Practice
Nashville, TN
03.2021 - Current
- Responded promptly to incidents, assessing situations and implementing appropriate security measures.
- Monitored security systems and conducted regular inspections to ensure safety protocol compliance.
- Collaborated with local law enforcement to report suspicious activities and enhance community safety initiatives.
- Developed and maintained detailed incident reports for management review, ensuring accurate documentation of events.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Registrar
TriStar
Nashville, TN- WFH
08.2022 - 03.2024
- Verified insurance information and eligibility to streamline patient check-in processes.
- Registered patients efficiently using electronic health record systems to ensure accurate data entry.
- Collected and processed co-payments and out-of-pocket charges using [EPIC].
- Imaged and scanned patient and registration documentation into electronic patient records.
- Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
- Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
Front Desk Receptionist
Mini Clinic
Nashville, TN
05.2018 - 10.2021
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with medical staff to relay important patient information efficiently.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Cashier
Dairy Queen Grill & Chill
Nashville, TN
08.2016 - 12.2018
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Managed cash drawer, ensuring accurate handling of cash and credit transactions throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Hunters Lane High School
Nashville, TN05-2018
Skills
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Relationship building
- Conflict resolution
- Microsoft Excel
- Payment processing
- Scheduling
- CRM software proficiency
Timeline
Customer Service Representative
Elevance Health
05.2024 - Current
Registrar
TriStar
08.2022 - 03.2024
Security Officer-PRN
Private Practice
03.2021 - Current
Front Desk Receptionist
Mini Clinic
05.2018 - 10.2021
Cashier
Dairy Queen Grill & Chill
08.2016 - 12.2018
High School Diploma -
Hunters Lane High School