Krishnakumar Ravi

• Reporting & Analysis: Compile and analyze consolidated data from team activities to identify trends and generate detailed reports for clients. Provide inferences based on client feedback and prepare rebuttals for client-reported errors. Prepare daily shrinkage reports to address management and highlight areas of concern.
• CAPA Reports: Prepare Corrective and Preventive Actions (CAPA) reports based on team production to address issues and implement improvements. Ensure reports are comprehensive and accurately reflect actions taken to resolve and prevent future occurrences
• Training & Root Cause Analysis: Prepare Training Needs Analysis (TNA) reports to identify skill gaps and training requirements for team members. Conduct and document Root Cause Analysis to address underlying issues affecting team performance and client satisfaction
• Team Support & Leadership: Act as a shadow team lead by assisting in team management and conducting regular team huddles. Maintain a team of 15, effectively managing people and allocating accounts to users based on daily inflow, optimizing team efficiency and workflow
• Process Improvement: Maintain and update Standard Operating Procedures (SOPs) to ensure adherence to best practices. Develop and refine workflows in PowerPoint based on client instructions to streamline processes and enhance service delivery
• User Assistance: Provide support and feedback to users, addressing queries and facilitating improvements based on their input
• Client Interaction: Prepare and present reports to clients, offering insights derived from data trends and performance metrics. Attend weekly client meetings to discuss performance, address concerns, and review progress.

Softwares Worked On: EPIC, Sorien, ECW, MedSuite, R1, ApolloMD, NextGen, EMS, Greenway, Kareo