Kristine Dowd
Hendersonville,TN
Summary
I put my husband through law school while caring for our 2 young children at the time. I work hard and love meeting new people. I have stayed home with my kids for 15 years while doing at home day care, preschool teaching, and then working 5 years with my husband on his business as the only sales associate. I am a fast learner and love learning new things.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
27
27
years of professional experience
Work History
Sales Manager
Empathy Studios
09.2019 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Daycare Owner/Operator
Self-employeed
09.2004 - 05.2013
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
Server/Bartender Trainer
Pizzeria Unos
01.1998 - 06.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
Rosary
Aurora, IL05-1998
Skills
- Customer service
- Negotiation strategies
- Team building
- Conflict resolution
- Training and development
- Relationship building
- Sales team training
- Motivational skills
- Sales expertise
- Positive and upbeat
- Sales planning
Timeline
Sales Manager
Empathy Studios
09.2019 - 11.2024
Daycare Owner/Operator
Self-employeed
09.2004 - 05.2013
Server/Bartender Trainer
Pizzeria Unos
01.1998 - 06.2004
High School Diploma -
Rosary
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