Krista Berndl
Hixson,TN
Summary
Results driven professional skilled in both customer resolution, project management, sales techniques across various industries. Able to take on and maintain multiple roles with effective precision while maintaining positive attitude.
Overview
10
10
years of professional experience
Work History
Customer Service/Administrator
Louisville Tile
Chattanooga, TN
05.2025 - Current
- Provided exceptional customer support through phone, email, and in-person interactions.
- Processed orders efficiently using company-specific software and systems.
- Collaborated with team members to resolve complex customer issues promptly.
- Maintained organized records of customer inquiries and service requests.
- Ensured compliance with company policies while delivering consistent service quality.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Played an integral role in assisting our outside sales team complete administrative tasks as well as assisting their dealer markets directly
- Systems utilized: Navigator ERP, Sales Force, Selection Sheets, Acuity Scheduling, Microsoft 365
Customer Service Manager
AO Precision
Daytona Beach, FL
07.2023 - 02.2024
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Developed and implemented streamlined processes for handling complaints.
- Collaborated with engineering team, materials team, master scheduler to effectively produce customer requests
- Managed administrative work for executive team including post-mortems, monthly/quarterly reports, file maintenance
- Led collaboration projects with other DoD contractors to fulfill government contracts
- Systems utilized: Epicor, Microsoft 365
- Reason for leaving: Father was diagnosed with Stage 4 Glioblastoma. Needed full time care until passing
Warehouse Lead
Skip's Western Wear
Daytona Beach, FL
01.2023 - 07.2023
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Was responsible for incoming product placement and organization
- Handled all online orders and shipping
- Maintained warehouse cleanliness and organization as well as store floor replenishment and merchandising
- Systems used: Shopify, Square and Omnichannel
- Reason for leaving: recruited for better opportunity
Account Manager
Del Mar Fans
Daytona Beach, FL
02.2018 - 12.2022
- Implemented strategic account plans, enhancing customer satisfaction and loyalty.
- Managed contract negotiations, ensuring favorable terms for both clients and organization.
- Secured new business opportunities through networking and relationship-building activities.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
- Was moved to hybrid B2B and B2C role due to product knowledge and ability to manage both channels.
- Provided exceptional service to maintain 97% account retention.
- Worked in person/remote hybrid role post-covid
- All sales were done through e-commerce platform both direct as well as marketplaces such as Amazon, Google shop and walmart
- Systems Utilized: Saleswarp, Salesforce, Magento, Basecamp, Amazon Seller, Google Seller, Helpscout, Microsoft 365
- Reason for leaving: Company was purchased by conglomerate overseas causing mass changes to workflow, company culture and change in staffing
Store Manager
Sweeetgettysburg
Gettysburg, PA
07.2016 - 11.2017
- Led daily operations ensuring optimal inventory levels and store presentation.
- Maintained high standards of customer service through effective problem-solving and conflict resolution techniques.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Systems utilized: Quickbooks POS
- Reason for leaving: Husband was relocated back to Florida
Education
Bachelor of Science - Forensic Science
Keiser University
Daytona Beach, FLHigh School Diploma -
Southgate Anderson High
Southgate05-2008
Skills
- Customer service excellence
- Scheduling appointments
- Data entry
- Follow-up skills
- Payment processing
- Meeting deadlines
- Issue resolution
- Proficient and efficient in multiple ERP, CRM, POS systems
- Report generation
- Telephone etiquette
- Data management
- Account management
Timeline
Customer Service/Administrator
Louisville Tile
05.2025 - Current
Customer Service Manager
AO Precision
07.2023 - 02.2024
Warehouse Lead
Skip's Western Wear
01.2023 - 07.2023
Account Manager
Del Mar Fans
02.2018 - 12.2022
Store Manager
Sweeetgettysburg
07.2016 - 11.2017
Bachelor of Science - Forensic Science
Keiser University
High School Diploma -
Southgate Anderson High