Kristalyn Hutchins
Lawrenceburg
Summary
Experienced hospitality leader with 18+ years in hotel operations, including Front Office, Rooms, and Assistant General Management roles. Proven ability to lead high-performing teams, improve guest satisfaction, and manage hotel financials. Known for being poised under pressure, guest-focused, and highly organized. Proficient in Lightspeed, Opera, Quore, Hotsos, and Rex systems.
Overview
8
8
years of professional experience
Work History
Assistant Hotel Manager
Aloft Nashville West End
Nashville
01.2022 - Current
- Supervised and trained front desk and operations staff, enhancing service delivery.
- Manage corporate client relations and oversee guest feedback platforms.
- Resolved escalated guest complaints, ensuring effective service recovery and guest satisfaction.
- Collaborated with Sales & Marketing to develop targeted campaigns, driving increased bookings.
- Lead daily financial reporting and support accounting tasks.
- Assist with budget reviews and labor forecasting.
Front Office Manager
Holiday Inn Express Nashville Downtown
Nashville
01.2018 - 01.2022
- Managed front office operations, guest relations, and staff scheduling to ensure seamless guest experiences.
- Liaised with group bookings and VIP guests to facilitate personalized service and enhance guest satisfaction.
- Coached and trained team members to improve service quality and operational efficiency.
- Handled guest billing, payment disputes, and inventory management.
- Supported GM in daily operations and administrative duties.
Education
Associate degree -
Nashville State Community College
Nashville, TN06-2014
Skills
- Hotel Operations & Quality Assurance
- Staff Leadership & Development
- Budget Management & Cost Control
- Guest Experience & Service Recovery
- Billing, Invoicing & Accounts Payable
- Recruiting & Onboarding
- Daily Reporting & Database Management
Timeline
Assistant Hotel Manager
Aloft Nashville West End
01.2022 - Current
Front Office Manager
Holiday Inn Express Nashville Downtown
01.2018 - 01.2022
Associate degree -
Nashville State Community College