KRISTAN WALSH
Dickson
Summary
Results-driven professional specializing in customer service, bookkeeping, and office management. Demonstrated success in enhancing operational efficiency through strategic planning and effective leadership. Established strong client relationships and implemented financial strategies that drive growth. Adaptable team player with strong analytical and communication skills, focused on continuous improvement.
Overview
13
13
years of professional experience
Work History
Title Clerk
Reiselman Ford
10.2025 - Current
- Processed vehicle titles accurately to ensure compliance with state regulations.
- Maintained organized records of title documents for efficient retrieval and auditing.
- Assisted customers with title inquiries, providing clear information and support.
- Collaborated with sales and finance departments to streamline title transfer processes.
- Reviewed documents for accuracy, identifying discrepancies before submission to state agencies.
- Managed communication with state agencies to resolve issues related to title applications promptly.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Branch Manager
Regional Finance
02.2021 - 07.2025
- Facilitated training sessions for new staff at different branches while executing daily tasks.
- Managed payments, contacted delinquent accounts, and processed loan applications efficiently.
- Specialized in skip tracing accounts that were over 30 days delinquent to recover debts.
- Executed loan closing processes with strict adherence to company policies and laws.
- Consistently received five-star customer service ratings, enhancing branch reputation.
- Exhibited full proficiency in all aspects of Branch Manager role, including performance tracking.
- Twice recognized as Chairman's Forum winner for exemplary achievements.
- Achieved remarkable results in maintaining lowest charge-off levels and highest ROA.
Customer Service Representative
Republic Finance, LLC
01.2018 - 02.2021
- Executed processing of loan applications and closings with high accuracy. Tracked and collected payments on accounts delinquent by 30 days or longer. Prepared necessary paperwork for beginning legal proceedings efficiently. Marketed ancillary products to improve service value for clients. Conducted payment processes via phone and office with utmost precision. Responded to phone calls with professionalism, promoting positive experiences. Assisted customers through in-office interactions and phone communication effectively. Organized documents meticulously, upholding exceptional standards of customer service.
Credit Manager 1
Heights Finance Corporation
10.2014 - 01.2018
- Processed loan applications and managed closings efficiently. Collected accounts over 30 days delinquent to minimize losses. Sold ancillary products to enhance client service offerings. Handled bankruptcy filings and legal payments accurately. Managed in-office payments with precision and accountability. Resolved customer inquiries while maintaining courteous phone etiquette. Assisted customers both in-office and via phone to ensure satisfaction. Emphasized accuracy in cash handling processes.
Cash Manager
Speedee Cash
05.2013 - 10.2014
- Facilitated collection of information essential for precise loan approvals. Handled cash transactions and executed daily deposits with accuracy. Performed opening and closing procedures to streamline operations. Conducted weekly trial balances, ensuring compliance and accuracy. Maintained daily checkbook records to support budget management. Leveraged QuickBooks for efficient data input and financial oversight. Organized document assembly and filing processes for improved efficiency. Participated in collections efforts and marketing initiatives to expand client base.
Education
High School Diploma - General course of study
Dickson County High School
Dickson, TN05.2007
Skills
- Self-motivation and management
- Positive attitude
- Eagerness to learn
- Customer service and relationships
- Time management
- Attention to detail
- Relationship management
- Verbal and written communication
- Multi-tasking
- Data analysis
- Management accounting
- Internal controls
- Full-cycle accounting
- Analytical research
- GAAP compliance
- Time management
Accomplishments
- Chairman Forum winner
Timeline
Title Clerk
Reiselman Ford
10.2025 - Current
Branch Manager
Regional Finance
02.2021 - 07.2025
Customer Service Representative
Republic Finance, LLC
01.2018 - 02.2021
Credit Manager 1
Heights Finance Corporation
10.2014 - 01.2018
Cash Manager
Speedee Cash
05.2013 - 10.2014
High School Diploma - General course of study
Dickson County High School