Kristen Ash
Collierville
Summary
Versatile and results-driven healthcare professional with a strong foundation in immunization administration, medication dispensing, and drug inventory management. Demonstrates advanced problem-solving and mathematical skills, coupled with a thorough understanding of regulatory compliance and HIPAA standards. Proven leadership experience through key roles in Tri Sigma Sorority, where responsibilities included crisis management, event coordination, and operational oversight. Adept at workflow optimization, insurance billing, and schedule management, with a commitment to maintaining strict documentation standards. Excels in team collaboration, task delegation, and regulatory compliance. Proficient in Microsoft Word and PowerPoint, with fast and accurate typing abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
12.2018 - Current
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Worked under supervision of management and helped plan and organize daily work tasks.
- Managed department personnel, performance, training, and workflow planning.
- Helped created employee work schedules.
Education
Master Of Science - Healthcare Administration
Marshall University
Huntington, WV07.2024
Bachelor Of Science - Health Sciences
Marshall University
Huntington, WV12.2022
Skills
- Immunization Administration
- Manual and automated medication dispensing
- Problem-solving skills
- Advanced math skills
- HIPAA Compliance
- Workflow Optimization
- Insurance Billing
- Team Collaboration
- Knowledge of medical terms
- Regulatory Compliance
- Drug Inventory Management
- Schedule Management
- Delegating Tasks and Duties
- Supervision and leadership
- Efficient in Word and Powerpoint
- Fast and accurate typing skills
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer
- CPR/First Aid
Leadership Experience
Tri Sigma Sorority
Honor Council Chairman, 2022
- Confidential and non-biased position that worked to understand and seek the root cause of issues or problems with members of the organization.
- Head of committee that aided in the process.
- Held meetings with members who were not following polices of the organization and decided the outcome of the situation.
- Utilized goals to help members work towards a greater solution.
- Strict documentation standards.
- Collaboration with other positions.
VP of Harm Reduction/Risk Management, 2021, 2020
- Planned and coordinated social events with other organizations.
- Organized and conducted alcohol, sober, and hazing training.
- Created a Prevention Plan for risky behaviors in the chapter organization and focused on the harm reduction.
- Holding members accountable for their actions.
- Created an emergency plan for emergent situations.
- Created a crisis management plan for natural disasters, campus crises, etc.
- Strict documentation standards.
- Collaboration with other positions.
VP of Operations, 2021
- Ensured chapter met the organizations operational standards.
- Delegated tasks to other members.
- Accurately recorded meeting minutes.
- Order and inventory supplies.
- Submit awards applications.
- Submit appeals in required areas.
- Strict documentation standards.
- Collaboration with other positions.
Timeline
Senior Certified Pharmacy Technician
Walgreens
12.2018 - Current
Master Of Science - Healthcare Administration
Marshall University
Bachelor Of Science - Health Sciences
Marshall University
- CPhT - Certified Pharmacy Technician
- Certified Immunizer
- CPR/First Aid
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