Kristen Fenninger
Hendersonville
Summary
Dynamic Lead Bartender with a proven track record at The Landing Food and Spirits, excelling in customer service and staff management. Developed specialty cocktails that boosted sales and enhanced guest experiences. Highly reliable and engaging, I fostered a loyal clientele while implementing cost control measures that improved profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Bartender
The Landing Food and Spirits
St Francis, WI
06.2023 - 01.2026
- Oversaw daily bar operations, ensuring efficiency and high service standards.
- Developed specialty cocktails, enhancing menu diversity and customer experience.
- Trained and mentored new bartenders, fostering skill development and teamwork.
- Managed inventory levels, minimizing waste while optimizing stock availability.
- Implemented cost control measures, improving profitability through strategic pricing.
- Resolved customer complaints promptly, maintaining satisfaction and loyalty.
- Collaborated with kitchen staff to create successful drink pairings for menu items.
- Organized special events and promotions, increasing foot traffic and sales revenue.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Trained many new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Closed out cash register and prepared cashier report at close of business.
- Coordinated with kitchen staff to ensure timely delivery of food orders to guests at the bar area, enhancing their overall dining experience.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented effective staff performance evaluations, providing constructive feedback and guidance for ongoing professional development.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Helped management plan and serve bar menu exceeding customer expectations.
Bartender
The RedZone MKE
Milwaukee, WI
01.2018 - 06.2023
- Crafted signature cocktails and customized drinks based on customer preferences.
- Managed bar inventory, ensuring stock levels met demand and minimizing waste.
- Trained new staff on bartending techniques and customer service best practices.
- Maintained cleanliness and organization of bar area in compliance with health standards.
- Implemented cash handling procedures, ensuring accurate transactions and financial accountability.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
The Bowery Bar and Grill
Franklin, WI
06.2016 - 06.2023
- Developed promotional drink specials to enhance customer engagement and satisfaction.
- Supervised bar operations during peak hours, optimizing workflow for efficiency.
- Collaborated with kitchen staff to coordinate beverage pairings with menu items.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Helped management plan and serve bar menu exceeding customer expectations.
- Crafted signature cocktails and customized drinks based on customer preferences.
- Managed bar inventory, ensuring stock levels met demand and minimizing waste.
- Trained new staff on bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
High School Diploma -
Ombudsman
Bloomingdale, IL06.2011
Skills
- Customer service
- Staff management
- Superior customer service
- Outgoing personality
- Engaging personality
- Highly reliable
Certification
TABC
ServSafe
Timeline
Lead Bartender
The Landing Food and Spirits
06.2023 - 01.2026
Bartender
The RedZone MKE
01.2018 - 06.2023
Bartender
The Bowery Bar and Grill
06.2016 - 06.2023
High School Diploma -
Ombudsman