Kristen Williams
La Vergne
Summary
Dynamic Housekeeping Supervisor with a proven track record at Stonecrest Medical Center, enhancing guest relations and cleaning standards through effective staff training and development. Leveraged customer service skills and sanitation expertise to significantly improve housekeeping practices, evidenced by positive guest feedback. Excelled in staff scheduling, ensuring high-quality service delivery.
Overview
18
18
years of professional experience
Work History
Housekeeping Supervisor
Stonecrest Medical Center
09.2021 - Current
- Streamlined inventory processes by assessing and replenishing supplies regularly.
- Empowered staff through delegation of tasks to strengthen skills and confidence.
- Implemented feedback system for guests to continuously improve housekeeping practices.
- Analyzed guest feedback to identify trends and proactively address areas for improvement.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Overnight Stocker and Receiver
Sams Club
06.2015 - 08.2019
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
Cashier
Walmart
03.2007 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Glencliff High
Nashville, TN05-2006
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Staff scheduling
- Staff training and development
- Cleaning bathrooms
- Cleaning practices
- Sanitation standards
- Chemical handling
Timeline
Housekeeping Supervisor
Stonecrest Medical Center
09.2021 - Current
Overnight Stocker and Receiver
Sams Club
06.2015 - 08.2019
Cashier
Walmart
03.2007 - 06.2015
High School Diploma -
Glencliff High
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