Kristi Watkins
Clinton
Summary
Results-driven Assistant Branch Manager with over 10 years of experience in the banking industry. Skilled in guiding teams to maintain compliance and enhance operational efficiency, while consistently improving customer service and satisfaction levels. I learn quickly, and I have an eye for detail to ensure correctness in everyday tasks.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager/Banking Officer
Southern Bank of Tennessee
Clinton
07.2015 - 11.2025
- Assisted in daily branch operations and ensured compliance with bank policies.
- Trained new employees on customer service protocols and banking procedures.
- Maintained accurate records of transactions and customer interactions in systems.
- Resolved customer inquiries promptly, enhancing overall client satisfaction levels.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
Shift Lead Manager
McAlsiter's Deli
Oak Ridge
03.2013 - 07.2015
- Supervised team members during busy shifts to ensure efficient service.
- Trained new staff on food preparation and customer service protocols.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Enforced health and safety standards in food handling and sanitation practices.
- Addressed any issues or concerns raised by staff during shifts.
Cashier/Customer Service Desk
Kroger
Oak Ridge
09.2007 - 08.2010
- Operated cash register and processed customer transactions efficiently.
- Managed customer inquiries and resolved issues with professionalism.
- Assisted in training new cashiers on register operations and customer service.
- Handled cash, credit, and digital payments accurately during busy shifts.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Education
High School Diploma -
Clinton High School
Clinton05-2008
Skills
- Staff training
- Customer relationship management
- Team leadership
- Cash handling
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Attention to detail
- Dependable
- Account review
- Work prioritization
Timeline
Assistant Branch Manager/Banking Officer
Southern Bank of Tennessee
07.2015 - 11.2025
Shift Lead Manager
McAlsiter's Deli
03.2013 - 07.2015
Cashier/Customer Service Desk
Kroger
09.2007 - 08.2010
High School Diploma -
Clinton High School