Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kristie Hilton

Mount Pleasant

Summary

Results-driven professional with a proven track record at Amazon, achieving a 40% reduction in inventory defects through data analysis and process optimization. Expertise in performance monitoring and stakeholder communication, leading cross-functional teams to implement continuous improvement initiatives. Focused on enhancing operational efficiency and driving measurable results.

Overview

8
8
years of professional experience

Work History

Process Assistant

Amazon
Madison
07.2020 - Current
  • Implemented continuous improvement initiatives to decrease inventory defects in existing processes by 40% between Q4 of '24 and Q2 of '25.
  • Analyzed process and performance data to identify areas for improvement during cycles, and the Inventory Record Defect Rate counts decreasing defects by 31% between Q4 of '24 and Q2 of '25.
  • Tracked key performance indicators (KPIs) related to specific processes, identifying trends that may impact future performance.
  • Analyzed complex processes to identify areas for improvement and optimization, resulting in a decrease in DPMO by 60% from Q4 of '24 through Q2 of '25.
  • Conducted root cause analysis on process defects, recommending corrective actions as needed.
  • Delivered four successful department projects since January 2025, reducing damaged items by 21%.
  • Monitored process performance to ensure compliance with established standards.
  • Prepared reports summarizing process performance, progress, and recommendations for optimization.
  • Analyzed data from multiple sources to identify opportunities for improvement.
  • Facilitated problem-solving sessions to address operational challenges effectively.
  • Collaborated with cross-functional teams to ensure seamless communication and task execution.
  • Coordinated daily workflow to enhance processing efficiency and accuracy.

Accounting Assistant

GRS Holdings
Pulaski
03.2018 - 07.2020
  • Updated tracking spreadsheets with metrics, and used data to create charts and reports.
  • Assisted with month-end closing procedures, including journal entries, and account reconciliations.
  • Supported accounts receivable functions by generating invoices and tracking payments received.
  • Assisted with accounts payable processes, including invoice review, and payment processing.
  • Reconciled bank statements to ensure accuracy in financial records.
  • Prepared bank deposits, compiled data, verified receipts, and sent payments to banks.
  • Minimized aging accounts by monitoring open balances and pursuing payments, reducing accounts payable by $17,000 in the first 30 days.
  • Assisted in maintaining accurate accounting records and databases.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.

Catering and Events Manager

Mt. Pleasant Grille
Mount Pleasant
10.2017 - 03.2020
  • Maintained regular communication with clients during planning to ensure transparency and address concerns.
  • Organized menu selections in collaboration with chefs for tailored customer experiences.
  • Maintained inventory management systems to track supplies and equipment needs efficiently.
  • Collaborated with internal teams to develop promotional materials for various events.
  • Organized and managed 78 diverse events, including conferences, seminars, and weddings.
  • Addressed unexpected challenges during events, ensuring high levels of customer satisfaction.
  • Oversaw event budgets and managed expenses between $2,500 and $50,000.
  • Supervised event staff to ensure quality service at all times during events.

Education

Certification - Project Management

CSU Global
03-2026

Skills

  • Stakeholder communication
  • Management support
  • Performance monitoring
  • Lean methodologies
  • Safety management
  • Process flows and analysis
  • Metrics tracking
  • Quality assurance
  • Inventory control
  • Root cause analysis
  • Project management
  • Data analysis
  • Process optimization
  • Performance tracking
  • Team collaboration
  • Workflow management
  • Lean Six Sigma (Yellow Belt)
  • Change implementation
  • Process flows

Languages

English, Native

Timeline

Process Assistant

Amazon
07.2020 - Current

Accounting Assistant

GRS Holdings
03.2018 - 07.2020

Catering and Events Manager

Mt. Pleasant Grille
10.2017 - 03.2020

Certification - Project Management

CSU Global

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Kristie Hilton