Kristin Williams
Shelbyville
Summary
Experienced professional with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral health care. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Friendly Assistant with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Outgoing Assistant with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Motivated assistant with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
21
21
years of professional experience
Work History
Dental Assistant
Fogarty And Roberson Ortho
09.2018 - Current
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Sterilized rooms and prepped equipment and instruments for 70 procedures daily.
- Staged tray for procedures by arranging dental instruments and equipment.
- Monitored patient comfort and safety during dental procedures.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Designed dental report card to explain patient dental health status and treatment plans.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient x-rays and images for dentist review.
Owner
Mongramming By Kristin
01.2014 - Current
- Conferred with designer to determine types of material and garment styles desired.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Operated multi-head sewing machines to produce embroidered items according to customer specifications.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Examined incoming materials and compared to documentation for accuracy and quality.
Server/Bartender
Humble Baron
04.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Orthodontic Dental Assistant
Pack Orthodontics
01.2011 - 09.2018
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Staged tray for procedures by arranging dental instruments and equipment.
Server Shift Leader
Hooters
10.2003 - 09.2005
- Cultivated warm relationships with regular customers.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Managed scheduling for 10 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Associate of Science - Radiology
Daymar College - Clarksville
Clarksville, TN12.2010
Skills
- Patient Data Gathering
- Local Anesthetic Proficiency
- Team Collaboration
- Infection Control Proficiency
- Office Management
- Patient Schedule Management
- Dental Staff Assistance
- X-Ray Processing
- Critical Thinking
- Manage Schedules
- Payment Collection
Education
Clarksville, TN
Timeline
Server/Bartender
Humble Baron
04.2023 - 09.2024
Dental Assistant
Fogarty And Roberson Ortho
09.2018 - Current
Owner
Mongramming By Kristin
01.2014 - Current
Orthodontic Dental Assistant
Pack Orthodontics
01.2011 - 09.2018
Server Shift Leader
Hooters
10.2003 - 09.2005
Associate of Science - Radiology
Daymar College - Clarksville
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