Kristina Cook
New Johnsonville
Summary
Dynamic professional with extensive experience at Dan Post Boot Company, excelling in shipping coordination and customs compliance. Proven ability to enhance operational efficiency through effective teamwork and critical thinking. Recognized for training new team members and maintaining high standards in inventory tracking and organization, ensuring timely and accurate deliveries.
Overview
7
7
years of professional experience
Work History
Shipper
Dan Post Boot Company
10.2021 - Current
- Assisted in loading and unloading shipments to ensure timely delivery.
- Maintained organization of shipping area for efficient workflow.
- Learned to operate forklifts and pallet jacks safely and effectively.
- Followed safety protocols to minimize risks during shipping operations.
- Collaborated with team members to streamline packing processes.
- Prepared shipping documents accurately for outbound deliveries.
- Adapted quickly to changing schedules and shipment priorities.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
- Processed and restocked returns.
- Trained new team members on company shipping processes, enhancing overall department performance.
Apple Technician
Apple
08.2021 - 10.2021
- Diagnosed hardware and software issues for Apple devices, ensuring optimal performance.
- Provided technical support to customers, resolving inquiries through effective communication.
- Trained new technicians on repair processes and customer service protocols.
- Managed inventory of replacement parts, ensuring availability for timely repairs.
- Implemented troubleshooting techniques that improved first-contact resolution rates.
- Educated customers on product features, usage, and maintenance for better user experience.
Lead Manager
Arby's Restaurant
05.2019 - 08.2021
- Led cross-functional teams to streamline project workflows and enhance operational efficiency.
- Developed and implemented strategic plans to improve service delivery and client satisfaction.
- Mentored junior managers on best practices in team leadership and performance management.
- Analyzed market trends to drive innovation in service offerings and organizational growth.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Collaborated with senior leadership to align departmental goals with overall business strategy.
- Boosted team productivity by implementing efficient project management strategies.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of each without compromising quality.
- Designed training programs for staff members, enhancing their skills and improving overall team capabilities.
Education
High School Diploma -
Waverly Central High School
Waverly, TNSkills
- Warehouse operations
- Shipping coordination
- Inventory tracking
- Customs compliance
- International shipping
- Carrier selection
- Production scheduling
- Packaging
- Load planning
- Product packaging
- Labeling
- Label verification
- Hand-held scanner operation
- Friendly, positive attitude
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Organizational skills
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Problem-solving
- Verbal communication
- Problem resolution
- Decision-making
Languages
English
Professional Working
Timeline
Shipper
Dan Post Boot Company
10.2021 - Current
Apple Technician
Apple
08.2021 - 10.2021
Lead Manager
Arby's Restaurant
05.2019 - 08.2021
High School Diploma -
Waverly Central High School