Overview
Work History
Education
Skills
Timeline
Generic

Kristopher Birgs

Memphis

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

Teleperformance USA
10.2023 - Current
  • Providing exceptional customer service by answering inquiries, troubleshooting technical issues, and resolving customer concerns through various channels such as phone, email, and chat
  • Identifying and addressing customer issues promptly and efficiently, including escalating complex issues to higher-level support teams when necessary
  • Maintaining accurate records of customer interactions, documenting issues and resolutions, and generating reports to track customer support metrics and trends.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

Claim Denials & AR Analyst, Revenue Recovery

Cloudmed Solutions/R1RCM
06.2022 - 10.2023
  • Reviewed medical bills and coding to ensure accuracy and compliance with regulations
  • This includes identifying any discrepancies or errors that could result in underpayments or denials
  • Processed insurance claims, including submitting claims, verifying coverage, and following up on outstanding claims to ensure timely payment
  • Investigated and appeal denied claims, working with insurance companies to resolve issues and recover revenue that was initially denied
  • Authored patient letters, conducted phone calls to patients in attempt to recitfy these balances.

Account Manager/Operations Coordinator

Sunmed/Your CBD Store
04.2020 - 02.2023
  • Directed operational tasks such as scheduling, inventory management, and process optimization to improve efficiency and customer service
  • Scheduled and coordinated various tasks, meetings, and appointments within the organization
  • This included arranging logistics for events, conferences, and travel plans for employees
  • Oversaw inventory levels, tracked stock, and managed orders to ensured that supplies and materials were available when needed
  • This involved working with suppliers, monitoring stock levels, and optimizing inventory processes.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Appointment Setter

Health Solutions Clinic
06.2017 - 12.2019
  • Coordinated and scheduled patient appointments, ensuring availability of healthcare providers and necessary resources.
  • Contacted patients to confirm, reschedule, or cancel appointments, and provide any necessary information regarding their visit.
  • Accurately entered and updated patient information in the clinic's scheduling system.
  • Sent appointment reminders to patients via phone calls, texts, or emails to reduce no-show rates.
  • Addressed patient inquiries and concerns, provided excellent customer service and ensured patient satisfaction.
  • Verified patient insurance information when scheduling appointments to ensure coverage and avoid issues during the visit.
  • Maintained accurate and up-to-date records of all scheduled appointments and any changes or cancellations.

Call Center Representative

SentryNet
01.2015 - 01.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Education

Psychology -

Southwest Tennessee Community College
01.2023

Skills

  • Claims Processing
  • Denials Management
  • Billing and Coding
  • Customer Support
  • Product Knowledge
  • Documentation and Reporting
  • Insurance Information
  • Appeals Processing
  • Payment Posting
  • Inventory
  • Account Management
  • Complaint resolution
  • Customer Order Management
  • Customer Retention

Timeline

Customer Service Specialist

Teleperformance USA
10.2023 - Current

Claim Denials & AR Analyst, Revenue Recovery

Cloudmed Solutions/R1RCM
06.2022 - 10.2023

Account Manager/Operations Coordinator

Sunmed/Your CBD Store
04.2020 - 02.2023

Appointment Setter

Health Solutions Clinic
06.2017 - 12.2019

Call Center Representative

SentryNet
01.2015 - 01.2017

Psychology -

Southwest Tennessee Community College

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Kristopher Birgs