Kristy Crafton
Dover
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Admissions Representative
Miller Motte
05.2007 - 01.2010
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
Customer Service Representative
BellSouth Telecommunications
06.1999 - 11.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Elementary Education
Nashville State Community College
Clarksville, TN05-2015
Skills
- Leadership qualities
- Excellent interpersonal skills
- Ethics and integrity
- Sales background
- Student recruitment
- Experience in sales
- Quick-learning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Computer skills
- Organizational skills
- Decision-making
- Detail-oriented
- Customer engagement
Timeline
Admissions Representative
Miller Motte
05.2007 - 01.2010
Customer Service Representative
BellSouth Telecommunications
06.1999 - 11.2006
Associate of Science - Elementary Education
Nashville State Community College
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