Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Billing Coordinator - Employer Services
Graves Gilbert Clinic
02.2015 - Current
Resolved billing variances through thorough identification and research to ensure system accuracy.
Contacted clients with overdue accounts to establish payment plans and restructuring options.
Recorded account details and monitored payment progress.
Enhance client relations by promptly addressing inquiries and concerns regarding invoices and account status.
Updated documentation, reports, and spreadsheets with accurate financial data.
Responded to telephone inquiries with professionalism and comprehensive knowledge of billing processes.
Prepared itemized statements, bills, and invoices while accurately recording amounts due for services rendered.
Surgery Coordinator
Western Kentucky Orthopaedic & Neurosurgical Associates
08.2009 - 02.2015
Streamlined surgery scheduling and coordinated pre-operative appointments to enhance patient experience.
Contributed to departmental initiatives for improving patient outcomes and satisfaction rates after surgeries.
Monitored daily activities to maintain an efficient surgery schedule and resolve potential conflicts.
Managed surgeon calendars to minimize administrative distractions and interruptions during patient care.
Developed standardized protocols for surgery coordination, enhancing efficiency across multiple departments.
Education
Some College (No Degree) - Marketing Management
Sullivan University
Lexington, KY
01-2004
GED -
Paul Laurence Dunbar High School
Lexington, KY
05.2002
Skills
Schedule management
Verbal and written communication
Appointment coordination
Accounts receivable and payable
Data verification
Payment processing
HIPAA compliance
Customer service
Certification
CPC - Certified Professional Coder
References
References available upon request.
Timeline
Billing Coordinator - Employer Services
Graves Gilbert Clinic
02.2015 - Current
Surgery Coordinator
Western Kentucky Orthopaedic & Neurosurgical Associates