Kristy Reece
Normandy
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Billing Coordinator - Employer Services
Graves Gilbert Clinic
02.2015 - Current
- Resolved billing variances through thorough identification and research to ensure system accuracy.
- Contacted clients with overdue accounts to establish payment plans and restructuring options.
- Recorded account details and monitored payment progress.
- Enhance client relations by promptly addressing inquiries and concerns regarding invoices and account status.
- Updated documentation, reports, and spreadsheets with accurate financial data.
- Responded to telephone inquiries with professionalism and comprehensive knowledge of billing processes.
- Prepared itemized statements, bills, and invoices while accurately recording amounts due for services rendered.
Surgery Coordinator
Western Kentucky Orthopaedic & Neurosurgical Associates
08.2009 - 02.2015
- Streamlined surgery scheduling and coordinated pre-operative appointments to enhance patient experience.
- Contributed to departmental initiatives for improving patient outcomes and satisfaction rates after surgeries.
- Monitored daily activities to maintain an efficient surgery schedule and resolve potential conflicts.
- Managed surgeon calendars to minimize administrative distractions and interruptions during patient care.
- Developed standardized protocols for surgery coordination, enhancing efficiency across multiple departments.
Education
Some College (No Degree) - Marketing Management
Sullivan University
Lexington, KY01-2004
GED -
Paul Laurence Dunbar High School
Lexington, KY05.2002
Skills
- Schedule management
- Verbal and written communication
- Appointment coordination
- Accounts receivable and payable
- Data verification
- Payment processing
- HIPAA compliance
- Customer service
Certification
- CPC - Certified Professional Coder
References
References available upon request.
Timeline
Billing Coordinator - Employer Services
Graves Gilbert Clinic
02.2015 - Current
Surgery Coordinator
Western Kentucky Orthopaedic & Neurosurgical Associates
08.2009 - 02.2015
Some College (No Degree) - Marketing Management
Sullivan University
GED -
Paul Laurence Dunbar High School