Kristy Wilson
Sparta,TN
Summary
Dedicated Client Relations Consultant 4 with over 24 years of experience in the banking industry, known for consistently exceeding goals and targets. A reliable team player adept at handling challenging tasks in fast-paced environments. Skilled in establishing personal connections with clients, utilizing questioning strategies based on cues and clues to uncover needs, managing objections, and integrating digital solutions to enhance service delivery. Committed to maintaining a dependable and punctual work ethic.
Linkedin;
www.linkedin.com/in/kristy-wilson-257a852b0
Overview
25
25
years of professional experience
Work History
Client Relations Consultant
US Bank
189 Mose Drive Sparta, TN. 38583
12.1999 - Current
- HILT-High Intensity Leadership Training (2024)
- Building Tennessee - U.S. Bank Leadership (2021)
- Character Coin Award (2021)
- Central Tennessee Digital Influencer Award (2021)
- Women in Leadership - U.S. Bank Leadership (2019)
- Established personal connections with customers by understanding their unique financial needs and goals.
- Employed questioning strategies based on cues and clues to identify customer needs and provide tailored solutions.
- Managed objections effectively, ensuring customer satisfaction and fostering long-term relationships.
- Integrated digital solutions into customer interactions, streamlining processes and improving the overall customer experience.
- Engaged with customers through multiple channels, including in-person, by appointment, and virtually, while adapting a digital-first mindset.
- Referred customers to specialized partners, including wealth management, business banking, mortgage, and payment services, ensuring comprehensive financial support.
- Provided leadership in sales campaigns and promotions, driving increased revenue and customer engagement.
- Acted as the point of contact for the One Road Home Program, partnering with Lynn Scuderi to open accounts for customers both in and out of the network, resulting in ongoing referrals for auto loans, personal loans, and more.
- Active community involvement, promoting U.S. Bank products and services through networking and referrals.
- Proven track record in achieving meaningful and extraordinary performance reviews
Skills
- Always lead by personal example
- Seek responsibility
- Take care of the team
- Am very organized
- I’m a good communicator
- Excellent Work Ethic
Timeline
Client Relations Consultant
US Bank
12.1999 - Current