Kristy Wilson

US Bank

12.1999 - Current

HILT-High Intensity Leadership Training (2024)
Building Tennessee - U.S. Bank Leadership (2021)
Character Coin Award (2021)
Central Tennessee Digital Influencer Award (2021)
Women in Leadership - U.S. Bank Leadership (2019)
Established personal connections with customers by understanding their unique financial needs and goals.
Employed questioning strategies based on cues and clues to identify customer needs and provide tailored solutions.
Managed objections effectively, ensuring customer satisfaction and fostering long-term relationships.
Integrated digital solutions into customer interactions, streamlining processes and improving the overall customer experience.
Engaged with customers through multiple channels, including in-person, by appointment, and virtually, while adapting a digital-first mindset.
Referred customers to specialized partners, including wealth management, business banking, mortgage, and payment services, ensuring comprehensive financial support.
Provided leadership in sales campaigns and promotions, driving increased revenue and customer engagement.
Acted as the point of contact for the One Road Home Program, partnering with Lynn Scuderi to open accounts for customers both in and out of the network, resulting in ongoing referrals for auto loans, personal loans, and more.
Active community involvement, promoting U.S. Bank products and services through networking and referrals.
Proven track record in achieving meaningful and extraordinary performance reviews