Krystle Allen
La Vergne,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Imaging Registration Coordinator
Tennessee Oncology
02.2025 - Current
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Answered 30+ incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
HIM Specialist
Tennessee Oncology
04.2024 - 02.2025
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Followed all company policies and procedures to deliver quality work.
- Gathered, organized and input information into digital database.
Patient Service Representative
Tennessee Oncology
12.2022 - 04.2024
- Balanced deposits and credit card payments each day.
- Used Onco EMR to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
Sterile Processing Technician
Tri Star Centennial Medical
02.2021 - 03.2024
- Cleaned instruments to prepare for sterilization.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Prepared trays, instrument packs and surgical sets.
- Packaged instruments into peel pouches and properly labeled pouches.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Sorted incompatible sets of instruments, trays and medical equipment.
- Examined equipment to detect leaks, worn or loose parts or other indications of disrepair.
- Reported defective equipment to appropriate supervisors or staff.
- Set proper temperature, pressure and parameters for steam machines to prepare for instrument sterilization.
- Operated and maintained steam autoclaves, keeping records of loads completed, items in loads and maintenance procedures performed.
- Recorded sterilizer test results in job-related software.
- Recorded results of biological and diagnostic tests.
- Changed autoclave charts daily by dating and initialing each chart load.
- Stocked crash carts with appropriate medical supplies.
- Supported departmental initiatives to meet productivity standards and flexible staffing needs.
Sterile Processing Technician
Monroe Children's Hospital at Vanderbilt
10.2017 - 02.2021
- Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
- Verified and maintained proper documents and records for sterilization.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
Sterile Processing Technician
Jackson Memorial Hospital
01.2014 - 09.2017
- Picked instruments and supplies for surgeries.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Recorded biologicals and test results.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Wrapped trays, instrument packs, and sets.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Inspected sterile package integrity prior to distribution.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
Education
Associate of Arts - Medical Billing And Coding
Florida Career College
Miami, FL12.2006
Skills
- HIPAA proficiency
- Results Oriented
- Safety Oriented
- Great with Communication
- Priority Oriented
- Goal Oriented
- Exceptional organization
- Deadline driven
- Policy adherence
- Medical terminology
- Record keeping
- Workflow management
- Results-oriented
- Appointment scheduling
- Microsoft office expertise
- Calendar management
- Data entry proficiency
- Insurance verification
- Patient registration
- Proactive mindset
- Meeting facilitation
- Contingency planning
- Security protocols
- Vendor negotiation
- Team management
- Staff supervision
- Basic life support for health care providers (BLS)
- Staff management
- Interpersonal skills
- Problem-solving aptitude
- Business development
- Professional networking
- Records maintenance
- Verbal and written communication
- Business planning
- Set objectives
- Diagnostic services monitoring
- Personnel recruitment
- Medical coding
- Regulatory requirements
- Operating plans development
- Schedule management
- Regulatory compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Interests
- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- I like working with my hands and fixing things
- Fashion and Style
- Personal Development and Self-Improvement
- Reading
Timeline
Imaging Registration Coordinator
Tennessee Oncology
02.2025 - Current
HIM Specialist
Tennessee Oncology
04.2024 - 02.2025
Patient Service Representative
Tennessee Oncology
12.2022 - 04.2024
Sterile Processing Technician
Tri Star Centennial Medical
02.2021 - 03.2024
Sterile Processing Technician
Monroe Children's Hospital at Vanderbilt
10.2017 - 02.2021
Sterile Processing Technician
Jackson Memorial Hospital
01.2014 - 09.2017
Associate of Arts - Medical Billing And Coding
Florida Career College
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