Hi, I’m
K. Shiva Shanmugam
Assistant Manager-Marketing & Customer Support
Plot No. 22, Dakshin Grand, Navadhi, Hosur
Overview
12
years of professional experience
1
year of post-secondary education
1
Language
Work History
TVS UPASANA LIMITED, Formerly Upasana Engineering Limited
Customer Support, Marketing Sales & Collections
11.2015 - Current
Job overview
- Self-motivated, with strong sense of personal responsibility.
- Ensured On Time deliveries with Target of 95% and achieved last 6 years consecutively. All outbound supply chain activities related to customer handled.
- Managed RFQ process: Efficiently handled end-to-end RFQ process, ensuring timely and accurate preparation of quotations.
- Worked closely with colleagues in other departments to ensure seamless communication throughout entire customer journey from acquisition to retention efforts.
- Led team meetings to discuss monthly goals, strategize new approaches, and share best practices for ongoing improvement.
- Monthly Production Plan released to production team every month.
- Forecasts are released for annual budget plan and planning, monitoring day to day activities to improve distribution of products and services
- Coordinating with clients as a First & single point contact for deliveries.
- Resolved customer issues effectively, resulting in higher customer retention rates and positive feedback.
TVS UPASANA LIMITED, Formerly Upasana Engineering Limited
Logistics Officer & Stores In charge & Collections
10.2012 - 10.2015
Education
Madras University - Distance EducationChennai, TN
MBA from Logistics & Supply Chain Management
05.2014 - 06.2016
University Overview
GPA: 5.912
Popes College of Arts And ScienceSawyerpuram, Thoothukudi
Bachelor of Science from Physics
04.2007 - 04.2010
University Overview
GPA: 61.05
Kalaimagal Hr. Sec. SchoolChennai
HSC from Computer Science
04.2006 - 03.2007
Kalaimagal Hr. Sec. SchoolChennai, TN
SSLC
04.2004 - 03.2005
University Overview
GPA: 72.00
Skills
File and records management
Scheduling
Managerial skills
Customer Relationship Building
Customer Needs Assessment
Problem solving strength
Interpersonal communication skills
Expense reporting
Performance improvement
Friendly, Positive Attitude
Computer Skills
Summary
Organized and dependable candidate with a proven track record of managing multiple priorities and willingly taking on added responsibilities to meet team goals. Dedicated customer service professional, excels at building relationships with clients and ensuring their satisfaction. Currently seeking a full-time position that offers professional challenges where interpersonal skills, excellent time management, and problem-solving abilities can be utilized.
Timeline
Customer Support, Marketing Sales & Collections
TVS UPASANA LIMITED, Formerly Upasana Engineering Limited
11.2015 - Current
Madras University - Distance Education
MBA from Logistics & Supply Chain Management
05.2014 - 06.2016
Logistics Officer & Stores In charge & Collections
TVS UPASANA LIMITED, Formerly Upasana Engineering Limited
10.2012 - 10.2015
Popes College of Arts And Science
Bachelor of Science from Physics
04.2007 - 04.2010
Kalaimagal Hr. Sec. School
HSC from Computer Science
04.2006 - 03.2007
Kalaimagal Hr. Sec. School
SSLC
04.2004 - 03.2005
Accomplishments
- Our Organization received "Rapid Response" award from a customer based on on-time response to customer.
- Our organization received "Best OTD Supplier" for the year 2018 by close coordination with customer, meeting delivery requirements "ON TIME" and also with collective efforts of our team.
- Achieved BP Targets on Cost saving & cost targets in Freight cost management for the last 8 years consecutively.
- Awarded 110% performance pay during 2016, 2018 & 2019 and 100% performance pay for balance years.
- Negotiated with forwarders and ensured Business Link for business opportunities offered. This is first cost reduction initiative with freight forwarders within our group companies and got appreciation from our CFO and MD.
- No premium freight due to planning errors against customer requirements for last 8 years consecutively.
- DSO maintained 88 days for Domestic customers & 103 days for Export customers
Languages
Tamil
Advanced (C1)
English
Advanced (C1)