Kuyya Jones
Memphis
Summary
Motivated and results-driven professional with 9+ years of experience in customer support and problem-solving roles, seeking to pivot into a retail career. Adept at building strong customer relationships, managing customer inquiries, resolving complaints, and ensuring seamless service delivery. Proven ability to handle complex situations with patience, empathy, and professionalism, while maintaining high standards of efficiency. Eager to bring customer-centric expertise and organizational skills to a retail environment.
Overview
9
9
years of professional experience
Work History
Patient Support Representative
CVS Health
08.2024 - Current
- Delivered exceptional support to patients by addressing inquiries, managing scheduling, and coordinating prescriptions, ensuring smooth and efficient healthcare experiences
- Contributed to a positive environment by communicating effectively with patients and team members, addressing concerns, and ensuring timely responses
- Developed strong rapport with patients, assisting in problem resolution and ensuring satisfaction through clear communication and empathetic service
HVI Operator
Department of Agriculture
10.2015 - Current
- Conducted rigorous testing of cotton samples to ensure product quality, adhering to safety protocols and meeting production standards
- Generated accurate weight tickets and collaborated with teams to ensure effective operational workflows
Delivery Solutions Representative
Accredo Health Group
12.2019 - 06.2023
- Managed customer inquiries regarding domestic and international shipments, ensuring accurate tracking and prompt resolution of delivery issues
- Provided timely and effective solutions to patient concerns, facilitating clear communication between patients, healthcare providers, and logistics teams
- Analyzed product delivery trends and collaborated with teams to improve service quality, while contributing to cost-saving initiatives through efficient operations
Customer Service Representative
United Health Care
02.2017 - 11.2019
- Managed high volumes of inbound and outbound communications, assisting patients and providers with scheduling, transportation, and general inquiries
- Consistently exceeded service standards by resolving patient issues and maintaining a focus on patient satisfaction
- Maintained detailed records in compliance with confidentiality protocols, ensuring efficient data management and follow-up actions
Postal Service Clerk
United States Postal Service
08.2017 - 12.2017
- Facilitated efficient mail organization and distribution, handling heavy packages and coordinating logistics
- Managed a small team, overseeing mail sorting and delivery processes, ensuring all items were processed accurately and on time
Education
1 Year of College -
Concorde Career College
Memphis, TN07.2016
High School Diploma -
Leflore County High
Itta Bena, MS05.2012
Skills
- Customer Experience & Satisfaction
- Communication & Conflict Resolution
- Product Knowledge & Retail Acumen
- Attention to Detail
- Team Collaboration
Timeline
Patient Support Representative
CVS Health
08.2024 - Current
Delivery Solutions Representative
Accredo Health Group
12.2019 - 06.2023
Postal Service Clerk
United States Postal Service
08.2017 - 12.2017
Customer Service Representative
United Health Care
02.2017 - 11.2019
HVI Operator
Department of Agriculture
10.2015 - Current
1 Year of College -
Concorde Career College
High School Diploma -
Leflore County High
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