Kya Fisher
Gallatin
Summary
Medical professional equipped with substantial experience in medical office management, including patient intake and scheduling. Proven ability to foster team collaboration and adapt to varying operational needs. Known for efficient multitasking and excellent patient interaction skills.
Overview
5
5
years of professional experience
Work History
Medical Office Receptionist
Family Care Center Behavioral Health
07.2024 - Current
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Billing Assistant/Medical Receptionist
The Green Clinic
02.2023 - 07.2024
- Received, sorted and distributed incoming mail.
- Produced and mailed invoices, payment reminders and financial notices.
- Contacted customers and third party payers to pursue payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists.
FOH
Chick-fil-A
07.2019 - 02.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
Skills
- Collection Practices
- Medical Transport Billing
- Medical Billing and Collections
- Informing patients via statements and phone call about outstanding balances including co-pays, and time of service collections when appropriate
- HIPAA Guidelines
Timeline
Medical Office Receptionist
Family Care Center Behavioral Health
07.2024 - Current
Billing Assistant/Medical Receptionist
The Green Clinic
02.2023 - 07.2024
FOH
Chick-fil-A
07.2019 - 02.2023
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