Kyle Cantrell

• Established relationships with key clients, while maintaining existing customer base.
• Established new accounts and serviced existing accounts maintaining professional relationships.
• Achieved company growth and brand development through market expansion and sales.
• Managed customer relationships to identify needs and provide tailored solutions.
• Conducted market research to understand trends and competitor offerings.
• Utilized CRM software to track leads and manage customer interactions effectively.
• Presented product demonstrations to clients, showcasing features and benefits clearly.
• Assisted in developing sales forecasts based on historical data and market analysis.
• Participated in team meetings to share insights and contribute to strategic planning efforts.
• Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Trained new staff on sales techniques and product knowledge for improved performance.

It's a shorter list of what I didn't do.

• Coordinated logistics activities between sales and operations teams.
• Generated leads through cold calling, networking, referrals and other methods.
• Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
• Assisted in preparing sales presentations and proposals.
• Facilitated communication between clients and freight carriers.
• Streamlined order processing to enhance efficiency in workflows.
• Coordinated and finalized sales proposals to onboard new clients
• Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of service from start to finish
• Generated leads through cold calling, networking, referrals and other methods
• Performed follow-up calls with customers

• Supervised daily operations of customer service team at First Federal Savings.
• Trained new staff on customer service procedures and policies effectively.
• Resolved customer inquiries and complaints with professionalism and care.
• Implemented training sessions to enhance product knowledge among team members.
• Monitored staff performance and provided constructive feedback regularly.
• Coordinated schedules to ensure adequate coverage during peak service hours.
• Developed and maintained positive relationships with customers and colleagues alike.
• Assisted in creating reports on customer feedback for management review.