Kyle Dorsey
Powell,TN
Summary
Goal-oriented Distribution Manager delivering practical strategies to drive productivity, personnel retainment and continuous improvement. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of over twenty personnel. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
ITOOLco
01.2025 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
Warehouse Manager
Mlily USA
04.2022 - 09.2024
- Lead motivated distribution team of 20+ to consistently accomplish operations goals and exceed performance targets.
- Utilized Lean/5S principles to foster environment of continuous improvement to improve workflow and productivity company wide.
- Conducted periodic audits of inventory levels to ensure accuracy for hundreds of unique SKUs, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Utilized ERP, WMS, and CRM software for data analytics and asset/operations tracking.
Warehouse Manager
Mayo Garden Centers
09.2020 - 04.2022
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews for hundreds of customers.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supported retail locations to ensure positive customer experiences.
Inventory Analyst
Publix
01.2017 - 05.2020
- Collaborated with cross-functional teams to ensure seamless coordination of inventory movement across three departments covering a million square foot facility.
- Reduced stock discrepancies with thorough investigation of variances and prompt resolution of issues across thousands of unique SKUs.
- Utilized ERP/Excel to create comprehensive reports for management review, highlighting key inventory metrics and performance indicators of multiple shipping and receiving teams.
- Used proper safety practices to safely operate forklifts, pallet jacks, and other warehouse related machinery.
Sales Operations Specialist
Prolexic Technologies
09.2013 - 11.2016
- Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs.
- Part of a team that managed over 100 key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
- Managed customer relationships effectively, negotiating favorable terms for service contracts.
Education
Master of Science - Supply Chain Management
University of Tennessee
Knoxville, TN12-2026
Bachelor of Science - Criminal Justice
University of Central Florida
Orlando, FL08.2013
Skills
- Warehouse operations
- Continuous improvement initiatives
- Microsoft Excel
- Lean principles
- Data analysis
- Supply chain management software
- Team leadership
- Customer service
Accomplishments
- Supervisor of top performing distribution center companywide for Mlily USA in 2022 and 2023.
- Oversaw development and implementation of new, companywide Ecommerce fulfillment processes, leading to sales channel expansion and business growth for Mlily USA.
Certification
- Certified in use of standard/stand-up forklift, walking/riding pallet jack, reach truck, and turret lift through employer(Publix).
- Fire safety certified through employer(Publix).
Additional Information
- Big Brother Mentorship Program volunteer, 2017.
Timeline
Inside Sales Representative
ITOOLco
01.2025 - Current
Warehouse Manager
Mlily USA
04.2022 - 09.2024
Warehouse Manager
Mayo Garden Centers
09.2020 - 04.2022
Inventory Analyst
Publix
01.2017 - 05.2020
Sales Operations Specialist
Prolexic Technologies
09.2013 - 11.2016
Bachelor of Science - Criminal Justice
University of Central Florida
Master of Science - Supply Chain Management
University of Tennessee
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