Kyle McFarlan
Hendersonville
Summary
Credentialing professional with proven track record in managing credentialing operations and ensuring compliance. Valued for strong collaborative skills and achieving results through efficient processes. Known for adaptability and reliability in dynamic environments, with expertise in documentation and regulatory standards.
Overview
8
8
years of professional experience
Work History
Credentialing Specialist
Aspen Dental
02.2025 - Current
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
Credentialing Specialist
Octave
03.2024 - 02.2025
- Collaborated with healthcare providers to gather primary source documentation for accurate credentialing.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
Paralegal
Patriot Angels
07.2023 - 03.2024
- Conduct long term care assessment for potential clients
- Gather facts and financial data relevant to building a claim with the VA
- Interact with clients while showing empathy and patience
Credentialing Specialist
Octave
03.2023 - 02.2024
- Collaborated with healthcare providers to gather primary sources for accurate credentialing of PSVs.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for weekly committee voting.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Enrolled providers in private insurance plans, including BlueCross BlueShield
Customer Service Representative
Tractor Supply Company
02.2021 - 07.2023
- Answered customer telephone calls promptly to avoid on-hold wait times
- Investigated and resolved customer inquiries and complaints quickly
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Maintained up-to-date knowledge of product and service changes
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Educated customers about billing, payment processing and support policies and procedures
- Technical users
- Responded to customer inquiries and provided technical assistance over phone and in person
Customer Service Representative
NPC International Inc.
04.2018 - 02.2020
- Answered customer telephone calls promptly to avoid on-hold wait times
- Followed up with customers about resolved issues to maintain high standards of customer service
- Investigated and resolved customer inquiries and complaints quickly
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Store Manager
GameStop
02.2017 - 04.2018
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Assisted with hiring, training and mentoring new staff members
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Supervised guests at front counter, answering questions regarding products
Education
High School Diploma -
Temecula Valley High School
Temecula, CA Nashville04.2005
Skills
- Issue and Complaint Resolution
- services by doing purchase follow-up calls and emails
- Active Listening
- Order Processing
- Responded to a series of customer complaints and was recognized by upper management for my handling of the situation
- Customer Follow-up
- Call Volume and Quality Metrics
- Was part of a team which discovered a glitch that ultimately saved the company 22 million dollars in loss
- HIPAA compliance
- Primary source verification
Timeline
Credentialing Specialist
Aspen Dental
02.2025 - Current
Credentialing Specialist
Octave
03.2024 - 02.2025
Paralegal
Patriot Angels
07.2023 - 03.2024
Credentialing Specialist
Octave
03.2023 - 02.2024
Customer Service Representative
Tractor Supply Company
02.2021 - 07.2023
Customer Service Representative
NPC International Inc.
04.2018 - 02.2020
Store Manager
GameStop
02.2017 - 04.2018
High School Diploma -
Temecula Valley High School
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