Kyle VandeLune
Knoxville
Summary
I am a highly-motivated employee with a desire to take on new challenges. I possess a strong work ethic, adaptability, unwavering company loyalty, and exceptional interpersonal skills. I am excited about learning new skills, and using old ones.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Carrier Sales Representative
Business to Business Logistics
Batavia, IL
02.2022 - 07.2025
- Developed and managed relationships with carriers to ensure quality service and on-time delivery.
- Worked with a small team of customer representatives to provide rates to customers, schedule shipments, and win bids for potential new freight.
- Participated in weekly team meetings to discuss progress towards goals.
- Negotiated freight rates with carriers, achieving competitive pricing while ensuring service quality.
Customer Service Call Center Supervisor
Amplifi Loyalty Solutions
Naperville, IL
09.2017 - 11.2020
- Supervised daily operations, ensuring adherence to customer service protocols and standards.
- Trained and mentored new team members on call handling techniques and performance expectations.
- Reviewed calls with team members to ensure accurate and high-quality service.
- Provided log-in assistance and point-redemption services to members of a network of over 1,000 credit unions.
- Resolved and escalated customer issues through effective collaboration with team members and managers.
Education
Some College - Management Information Systems
Eastern Illinois University
Charleston, Illinois, ILAssociate of Arts - General Studies
College of DuPage
Glen Ellyn, ILSkills
- Customer relationship management
- Team collaboration
- Effective communication
- Conflict resolution
- Problem-solving
- Strong negotiation skills
- Goal-oriented mindset
- Market research
- Data analysis proficiency
Certification
- Certified in the safe shipment of hazardous materials.
- Graduate of the Leadership Management International course.
Timeline
Carrier Sales Representative
Business to Business Logistics
02.2022 - 07.2025
Customer Service Call Center Supervisor
Amplifi Loyalty Solutions
09.2017 - 11.2020
Some College - Management Information Systems
Eastern Illinois University
Associate of Arts - General Studies
College of DuPage