Kyle Whitman
Maryd
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
Work History
Tier 2 Technical Support Specialist
Working Solutions
01.2023 - 05.2023
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
- Improved team collaboration by sharing technical knowledge and assisting colleagues with challenging cases.
- Boosted client retention by consistently delivering exceptional Tier 2 technical support services.
Tier 1 Technical Support Representative
Working Solutions
02.2021 - 05.2023
- Utilized various communication channels such as chat, email, and phone calls to provide prompt assistance to customers in need.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Developed strong relationships with clients, fostering trust in our ability to resolve their technical challenges quickly.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
Education
Associate of Arts - Foreign Language And Mathematics
Seminole State College
Sanford05.2015
Skills
- Cross-Functional Communication
- Performance Tuning
- Operating Systems Expertise
- Issue and Resolution Tracking
Affiliations
- Reading
- Hiking
Timeline
Tier 2 Technical Support Specialist
Working Solutions
01.2023 - 05.2023
Tier 1 Technical Support Representative
Working Solutions
02.2021 - 05.2023
Associate of Arts - Foreign Language And Mathematics
Seminole State College
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