Chelsea Fowler
McMinnville
Summary
Detail-oriented employee with proven skills in customer service, being a team player, and an efficient problem-solver, committed to keeping a positive work environment and helping with others' needs.
Overview
5
5
years of professional experience
Work History
Receptionist
Pioneer Pediatrics
McMinnville
04.2022 - Current
- Answered phone calls, directing inquiries to appropriate staff members.
- Greeted patients and families with a friendly and welcoming demeanor.
- Managed appointment scheduling using electronic health record systems.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured confidentiality of patient information in compliance with HIPAA regulations.
- Processed patient payments and handled billing inquiries efficiently.
Receptionist
Wild About Smiles Pediatric Dentistry
Murfreesboro
02.2021 - 01.2022
- Greeted patients and families with a friendly and welcoming demeanor.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Certificate in Dental Assisting/ Health Science Major - Health Sciene/ Dental Assiting
Chattanooga State Community College
Chattanooga, TN06-2017
Skills
- Attention to detail
- Time management
- Active listening
- Problem solving
- Multitasking and prioritization
- Team collaboration
- Telephone skills
- Schedule management
- Positive and professional
- Organization skills
References
References available upon request.
Timeline
Receptionist
Pioneer Pediatrics
04.2022 - Current
Receptionist
Wild About Smiles Pediatric Dentistry
02.2021 - 01.2022
Certificate in Dental Assisting/ Health Science Major - Health Sciene/ Dental Assiting
Chattanooga State Community College