Kylene Hodges
Murfreesboro
Summary
Detail-oriented individual with exceptional communication and organizational skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Apartment Leasing Consultant
Hawthorne Park South
06.2018 - Current
- Greet visitors, prospects, current residents, vendors, and staff with professionalism.
- Provided a friendly and exceptional customer experience by phone and in person for both current and prospective residents, resulting in high levels of satisfaction and retention.
- Interact with residents to understand needs and provide solutions.
- Organized and hosted monthly community events, fostering a positive living environment for all residents.
- Implement showing appreciation to all employees for their birthday and yearly anniversary.
- Achieve monthly budgets for the office, staff, WOW fridge, prospects, giveaways, and monthly events.
- Responded to requests and scheduled appointments for property showings.
- Conducted property tours, highlighting features and benefits to prospective residents.
- Communicated effectively with all incoming calls, emails, and concerns.
- Enhanced resident satisfaction with prompt responses to maintenance requests and effective communication.
- Input work orders through Yardi software.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for residents.
- Assisted prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.
- Implemented resident referral programs that encouraged word-of-mouth marketing and increased resident satisfaction.
- Conducted thorough credit and background checks on all applicants and managed lease agreements, ensuring compliance with regulatory standards and company policies.
- Collected monthly rent payments and other fees, always properly recorded.
- Compliant with softwares such as: Knock, YardiOne, RentCafe, Bluemoon, Brivo, ActivAnswer, Hub by Amazon, Grace Hill, UKG Pro, Microsoft Word, and Excel.
- Walk vacant apartments, common areas, and assist with sanitation/cleaning as needed.
- Authorized to have access to all resident keys and operate all common areas.
- Assign ADT cards to residents, staff, and vendors.
- Monitor security system.
- Quarterly mystery shopped to ensure I am meeting the companies expectations.
- Complete yearly evaluations with community manager.
Research Compliance Coordinator/Sales Representative
Synergy Medical Group
05.2017 - 05.2018
- Trusted to manage hundreds of private personal information for weight loss and chiropractic patients
- HIPPA compliant
- Perform monthly tracking logs through Excel and managed customer relations
- Created and hit profound goals to go above and beyond
- Assisted multiple clinics in different states
- Conducted regular audits to ensure adherence to internal and external regulations.
Education
High School Diploma -
Bradley Central High School
Cleveland, Tennessee 01-2014
Skills
- Goal Oriented
- Organized Mindset
- Relationship Building
- Face Recognition
- Excellent Customer Service
- Great Communication Skills
- Creative Problem Solving
- Conflict Resolution
- Community Engagement
- Phone and Email Etiquette
- File Management
- Team Collaboration
Accomplishments
- Achieved the Titan level by completing over 10 million sales with accuracy and efficiency.
Timeline
Apartment Leasing Consultant
Hawthorne Park South
06.2018 - Current
Research Compliance Coordinator/Sales Representative
Synergy Medical Group
05.2017 - 05.2018
High School Diploma -
Bradley Central High School