Kyler Steven-Lovejoy
Mount Juliet
Summary
Dynamic retail leader with 10+ years of customer service and team management experience in fast-paced, customer-centric environments. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Known for building motivated teams, maintaining brand standards, and driving sales growth. Wanting to go over and beyond to meet the guest needs as well as the company.
Overview
8
8
years of professional experience
Work History
Server Trainer
North Italia
04.2024 - Current
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Utilized effective communication techniques to support server learning and comprehension.
FOH Manager
Southern Steak And Oyster
06.2023 - 05.2024
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews
- Promoted upselling strategies among servers, leading to higher average check values per transaction
Shift Manager
Starbucks
02.2023 - 05.2023
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
Chic-Fil-A
03.2018 - 08.2020
- Promoted within 3 months to team lead, within 6 months to supervisor
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Monitored workflow to improve employee time management and increase productivity
- Achieved results by working with staff to meet established targets
- Identified individual employee's unique work styles and adapted management methods
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Associate of Arts - Photography And Business
Southern New Hampshire University
Business Degree -
Cuyahoga Community College
Skills
- Store Operations & Inventory Control
- Staff Scheduling, Training & Coaching
- Customer Experience & Complaint Resolution
- Sales Strategy & Data Analysis
- Time Management & Multi-tasking
- Photography & Photo editor
- Storage area organizer & Front-end organization
Timeline
Server Trainer
North Italia
04.2024 - Current
FOH Manager
Southern Steak And Oyster
06.2023 - 05.2024
Shift Manager
Starbucks
02.2023 - 05.2023
Supervisor
Chic-Fil-A
03.2018 - 08.2020
Business Degree -
Cuyahoga Community College
Associate of Arts - Photography And Business
Southern New Hampshire University