Kylie Kravitz
Gainesboro
Summary
Dynamic and results-driven service professional with a proven track record of leadership, operational efficiency, and exceptional customer service. Known for building positive guest relationships, resolving conflicts, and driving long-term customer loyalty. Strong ability to adapt, innovate, and thrive in fast-paced, customer-focused environments.
Overview
8
8
years of professional experience
Work History
Guest Services Manager
Wildwood Resort and Marina
04.2022 - Current
- Promoted from Concierge to Concierge Manager, and subsequently advanced to Guest Services Manager, demonstrating strong leadership and exceptional service delivery skills.
- Led and managed daily operations across multiple departments, ensuring exceptional customer experiences for all resort guests and seamless communication across departments.
- Diagnosed and resolved technical issues, maintained systems, and provided training to staff on software usage and best practices.
- Increased department revenue by 15% through the implementation of several hospitality SaaS that enabled new revenue streams, including add-ons, upgrades, and ticket sales for special events.
- Streamlined workflows and optimized technology, significantly reducing time spent on tasks and cutting labor costs by 10%.
- Expertly handled guest issues and resolved conflicts, maintaining positive relationships and ensuring high levels of satisfaction, which contributed to repeat business and long-term customer loyalty.
Operations Manager
Cookeville/Putnam County Animal Shelter
04.2018 - 04.2022
- Advanced from Kennel Worker to Operations Manager, highlighting strong development and initiative within the organization.
- Coordinate programs relating to public outreach, adoption events, fostering, volunteer opportunities, and spay and neutering services.
- Increased rescue rate by 20% through the development and execution of targeted outreach programs.
- Manage daily operations by supervising staff and proactively identifying and resolving process and procedural issues.
- Facilitate smooth flow of communication between staff, volunteers, fosters, rescues, veterinary offices, and the public.
- Established and implemented departmental policies, objectives, and procedures, conferring with Director and staff members as necessary.
- Maintain accurate records and receipts pertaining to all intakes, outcomes, and fees.
Production Worker
Identity Group
11.2016 - 04.2018
- Consistently exceeded daily production targets by 30% through efficient task execution and effective time management skills.
- Promptly identified and collaborated with management to address issues, ensuring timely achievement of quotas.
- Requested cross-training in all areas of the factory to become a versatile resource and support project timelines.
Education
High School Diploma - Honor Roll
University City High School
San Diego, CA06.2013
Skills
- Fast learner
- Adaptable
- Self-motivated
- Prioritization
- Excellent verbal and written communication skills
- Exceptional customer service
- Detail-oriented
- Problem solving
- Strong teamwork and collaboration skills
- Microsoft Office / Google Suite
Timeline
Guest Services Manager
Wildwood Resort and Marina
04.2022 - Current
Operations Manager
Cookeville/Putnam County Animal Shelter
04.2018 - 04.2022
Production Worker
Identity Group
11.2016 - 04.2018
High School Diploma - Honor Roll
University City High School
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