Kylie Sutherland
Kingsport,
Summary
Proactive and goal-oriented program manager with excellent organization and time management skills. Known for reliability and adaptability, dedicated to achieving positive outcomes. Committed to making meaningful contributions and advancing organization goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Manager
Upper East Tennessee Human Development Agency
09.2023 - Current
- Recruited, interviewed and hired employees
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Conducted routine staff meetings
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Ensured regulatory compliance by closely monitoring adherence to grant standards and guidelines throughout the program lifecycle
- Worked with directors and grant program staff to implement established grant compliance policies and procedures
- Prepared and maintained records and reports, such as budgets, personnel records, state grant management and reporting
- Conducted thorough assessments and maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs
- Enhanced communication between clients and providers through consistent follow-ups and progress updates
- Managed events and workshops for program participants and their families
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients and maintain community partner relationships
Community Impact Program Grant Coordinator
Greater Kingsport Family YMCA
06.2021 - 09.2023
- Recruited, interviewed, and hired staff and volunteers
- Researched and analyzed member or community needs to determine program directions and goals
- Established and maintained relationships with other community agencies and organizations to meet community needs
- Prepared and maintained records and reports, such as budgets, personnel records, state grant management and reporting
- Oversaw Families First/TANF Grant and Y on Wheels Programming
- Coordinated events and workshops for our program participants and their families
- Participated in many fundraising events, solicited in-kind donations and raised money for our Annual Giving Campaign
Community Impact Assistant Grant Coordinator
Greater Kingsport Family YMCA
01.2021 - 06.2021
- Recruited, interviewed, and hired volunteers and staff
- Researched and analyzed member or community needs to determine program directions and goals
- Prepared and maintained records and reports, such as budgets, personnel records, state grant management and reporting
- Lesson and activity planning, including Social Emotional Learning
- Helped coordinate events and workshops for our program participants and their families
- Participated in many fundraising events, solicited in-kind donations and raised money for our Annual Giving Campaign
Instructional Assistant
Kingsport City Schools
08.2016 - 12.2020
- Encouraged students to explore learning opportunities and to persevere with challenging tasks
- Discussed assigned duties with classroom teachers to coordinate instructional efforts
- Consulted frequently with teacher regarding needs, problems and progress of students
- Demonstrated sensitivity and tact in dealing with students, enhancing learning experiences
- Established positive individual relationships with students, helping build confidence and self-esteem
- Worked with students individually and in small groups, reinforcing skills
Education
Bachelor of Science - Human Services
East Tennessee State University
Johnson City, TN12.2016
Skills
- Case Management
- Workflow Coordination
- Responsible
- Multitasking and Organization
- Detail-Oriented
- Leadership
- Teamwork
- Individual and Family Support
- Grant Management
- Program Budgeting
- Educational Programs
- Community and Outreach Planning
Certification
- CPR/First Aid Certified
- Southern University and A&M College Case Management Track 28
- Trainings include ACEs, Diversity and Inclusion, Trauma-Informed Approach, Racial Equity Institute
Timeline
Program Manager
Upper East Tennessee Human Development Agency
09.2023 - Current
Community Impact Program Grant Coordinator
Greater Kingsport Family YMCA
06.2021 - 09.2023
Community Impact Assistant Grant Coordinator
Greater Kingsport Family YMCA
01.2021 - 06.2021
Instructional Assistant
Kingsport City Schools
08.2016 - 12.2020
Bachelor of Science - Human Services
East Tennessee State University
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